Client Services Representative

You will be responsible for handling all client inquiries, concerns, and complaints in a professional manner. This involves collaborating with relevant departments to address client needs effectively, providing updates to higher management, and identifying new business opportunities through client referrals. Your commitment to assisting clients and ability to work well under pressure are crucial for success in this role. Excellent communication, problem-solving, and customer service skills are essential attributes for an outstanding client servicing executive. Your responsibilities will include cultivating strong relationships with clients by offering exceptional after-sales service, ensuring a positive onboarding experience for new clients, and engaging with clients via various communication channels. You will need to find solutions to overcome clients" initial dissatisfaction with company products, maintain accurate client records, respond to inquiries promptly, and provide guidance to client service employees. Additionally, organizing training seminars for clients and ensuring the correct terms of sale are entered into the client database are vital aspects of the role. The ideal candidate should possess a Bachelor's degree in business administration or a related field, with proven experience as a client servicing executive. Proficiency in Microsoft Excel and familiarity with Customer Relationship Management (CRM) software are required. Strong organizational, time management, analytical, and problem-solving skills are essential for this position. Effective communication and exceptional customer service skills are also key requirements. Location: Goregaon East, Mumbai Industry Preference: Events (Online & Offline), Digital Marketing Agency, Media & Production,