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Description
Company Overview Vilasitawear is a leading brand dedicated to providing high-quality apparel and accessories that blend style with functionality. Our mission is to empower individuals through fashion, promoting confidence and comfort in every piece we offer. We value innovation, customer satisfaction, and operational excellence, striving to create an inclusive culture where every team member can thrive. Join us as we expand our reach and continue to provide exceptional products and services to our clients worldwide. Role Responsibilities Assist clients with queries and requests in Mandarin and English. Coordinate with internal departments to ensure timely responses to client needs. Manage client accounts and maintain up-to-date records. Monitor and report on service level agreements (SLAs). Provide support during onboarding for new clients. Analyze client feedback to improve services. Facilitate communication between clients and the operations team. Prepare reports and presentations regarding client metrics. Handle escalated client issues with urgency and efficiency. Conduct regular follow-ups with clients to ensure satisfaction. Collaborate on projects that improve client experience and operational processes. Participate in team meetings to share insights and strategies. Stay updated on industry trends and best practices. Assist in training new team members as needed. Implement strategies for enhanced client engagement. Qualifications Bachelor’s degree in Business, Communications, or related field. Fluency in Mandarin and English, both written and spoken. 1-3 years of experience in client services or operations. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Proficiency in Microsoft Office Suite. Experience with CRM systems. Ability to work independently and in a team setting. Attention to detail with a focus on quality. Time management skills and ability to prioritize tasks effectively. Customer-oriented mindset with a commitment to service excellence. Familiarity with operational management processes. Ability to adapt to changing work environments. Proven ability to handle multiple tasks simultaneously. Willingness to learn and grow in the role. Skills: mandarin,attention to detail,fluency in english,problem-solving skills,operational efficiency,communication skills,team collaboration,fluency in mandarin,customer support,crm systems,problem-solving,microsoft office suite,customer-oriented mindset,client services,time management,client management,operations,operational management processes,analytical skills,interpersonal skills,english,problem solving Show more Show less
