Client Services Manager

Description:

This role offers the opportunity to be a part of QubeHealths Client Team thats focused on boarding & maintaining relationships with the clients. We are seeking a highly motivated and experienced individual to join our team as a Client Servicing Manager. As a Client Servicing Manager, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and delivering exceptional service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client accounts simultaneously.

Experience:

Key Responsibilities:

1. Primary Point of Contact to the Client
2. Conduct client onboarding and weekly routine activities
3. Promptly respond to Client queries
4. Be Polite & Professional to help develop and maintain a strong professional relationship
5. Identify opportunities for growth and upsell
6. Collaborate with the product team and give feedback on clients needs
7. Provide training and guidance to the client on how to best use the QubeHealth Product

Ideal Candidate Background:

1. Two years in a Key Client Servicing, Client management role in SaaS / Software, Digital Marketing, Corporate Insurance or Hospitality
2. Genuine Client Empathy and strong time management skills
3. Ability to communicate effectively with a wide range of stakeholders
4. Familiarity with G Suite & Zoho CRM e. Fluency in English
5. Excited to travel, meet new people and build and grow relationships

• Reporting:

  You will be reporting to the Chief Operating Officer (COO)

• Location/ Job Type:

  Work from office/Full-time role: Andheri West (Versova)