Client Services Manager

Job Description

About Us:Mindshaft Media Pvt. Ltd. is a full-service advertising and experiential agency known for delivering bold ideas and impactful brand campaigns. We specialize in integrated marketing, influencer campaigns, digital content, and large-format events. We're a fast-growing team of passionate professionals shaping memorable brand journeys.Role Overview:We’re looking for a Client Servicing Executive / Manager who is smart, proactive, and strategic. The ideal candidate must have a sharp understanding of client needs, a flair for ideation, and the ability to convert those ideas into impactful presentations and successful campaign executions. This role bridges the gap between clients and internal teams, ensuring smooth communication and flawless delivery.Key Responsibilities:Serve as the primary point of contact for assigned clients and build strong, trust-based relationships.Understand client briefs and marketing goals, and translate them into creative strategies and concepts.Ideate innovative campaign solutions in collaboration with internal strategy, creative, and digital teams.Prepare compelling PowerPoint presentations and campaign proposals tailored to client objectives.Coordinate end-to-end project execution, ensuring timelines, quality, and deliverables are met.Conduct regular follow-ups and status meetings with both clients and internal stakeholders.Troubleshoot issues and manage last-minute changes with composure and professionalism.Ensure client satisfaction and strive for repeat business and account growth.Required Qualifications & Skills:3 to 6 years of experience in client servicing/account management in an advertising, event, or digital agency.Exceptional communication and presentation skills.Strong ability to understand and interpret client needs and marketing objectives.Creative thinker with an eye for innovation and detail.Proficiency in creating PowerPoint presentations and proposal documents.Ability to multitask, prioritize, and manage timelines across multiple projects.A team player who can collaborate across departments and handle pressure gracefully.Preferred Qualifications:Bachelor's or Master’s degree in Mass Communication, Marketing, or related field.Familiarity with digital and influencer marketing will be an added advantage.