Client Services Manager

Role Overview: As a Client Experience Associate in the luxury furniture and dcor industry, your primary responsibility will be to provide exceptional and personalized showroom experiences to elite clientele. You will welcome clients into the elegantly curated showroom, offer personalized walkthroughs of premium collections, and engage with clients to understand their needs and preferences. Your role includes providing bespoke recommendations reflecting their unique taste and lifestyle. Articulating the craftsmanship, heritage, and design philosophy behind each piece to enhance the client's appreciation of the brand is also a key aspect of your role. Ensuring a seamless client experience across all touchpoints, maintaining meticulous follow-up, and managing client relationships effectively are essential duties. Key Responsibilities: - Welcome clients into the showroom and offer personalized walkthroughs of premium collections - Engage with clients to understand their needs and preferences - Provide bespoke recommendations reflecting clients" unique taste and lifestyle - Articulate the craftsmanship, heritage, and design philosophy behind each piece - Ensure a seamless client experience across all touchpoints - Maintain meticulous follow-up and manage client relationships effectively - Assist with daily showroom operations, inventory management, and client documentation - Demonstrate leadership qualities by enhancing the luxury retail experience and contributing innovative ideas Qualifications Required: - Well-groomed, polished, and confident demeanor with a refined and sophisticated presence - Excellent verbal and written communication skills in English - Strong attention to detail and exceptional organizational and interpersonal skills - Previous experience in luxury retail, hospitality, design consulting, or high-end lifestyle brands preferred - Ability to build rapport with ultra high-net-worth individuals and deliver meaningful brand experiences - Proactive and responsible mindset with a passion for excellence in customer service (Note: No additional details about the company were provided in the job description.),