Client Services Manager

As a Client Experience Associate in the luxury furniture and dcor industry, your primary responsibility will be to provide exceptional and personalized showroom experiences to our elite clientele. Your role will involve welcoming clients into our elegantly curated showroom, offering personalized walkthroughs of our premium collections, and engaging with clients to understand their needs and preferences. You will be expected to provide bespoke recommendations reflecting their unique taste and lifestyle. Your duties will also include articulating the craftsmanship, heritage, and design philosophy behind each piece to enhance the client's appreciation of the brand. Additionally, you will be responsible for ensuring a seamless client experience across all touchpoints, maintaining meticulous follow-up, and managing client relationships effectively. In addition to client interactions, you will also be required to assist with daily showroom operations, inventory management, and client documentation to uphold a pristine and efficient environment. Your role will involve demonstrating leadership qualities by taking initiative in enhancing the luxury retail experience and contributing innovative ideas. To excel in this role, you should possess a well-groomed, polished, and confident demeanor with a refined and sophisticated presence. Excellent verbal and written communication skills in English are essential, along with strong attention to detail and exceptional organizational and interpersonal skills. Previous experience in luxury retail, hospitality, design consulting, or high-end lifestyle brands is preferred. Moreover, you should have the ability to build rapport with ultra high-net-worth individuals and deliver meaningful brand experiences. A proactive and responsible mindset, coupled with a passion for excellence in customer service, will be key to your success in this position.,