Client Services Executive

As a Client Service Executive, your role will involve ensuring clients receive exceptional service while supporting the business's sales goals. You will work directly with clients, oversee a team of Client Service Representatives, and develop client service strategies to increase sales and provide a positive experience for all clients. Key Responsibilities: - Interact with clients to build relationships and ensure their needs are met. - Act as a bridge between clients stakeholders and agency stakeholders. - Write detailed brand briefs and campaign briefs for smooth execution. - Develop and oversee the implementation of client service protocols. - Resolve complex client problems or disputes professionally. - Coach and support team members to help them achieve clients" goals. - Keep records and documentation of client interactions. - Create monthly and quarterly reports to assess key performance indicators and identify areas for improvement. Qualifications Required: - 1-3 years of prior experience in client-facing roles. - Excellent communication skills and the ability to anticipate client needs. - Strong analytical thinking skills and experience in Performance Marketing. - Strong problem-solving skills and the ability to make sound judgement calls. - Superior organizational and time management skills. - Innovative, creative thinking skills to enhance the client experience. - Ability to speak a second language is an asset.,