Client Services Executive

Job Descriptions: -

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• Preferred 1+ years of experience with Car Dealers / or Automobile Industry.
• Well verse with RTO Process like Name change/ Hypothecation / PT tax / Challan / online payouts etc.
• Fluency in English, Hindi and at least one regional language.
• The ability to work efficiently under pressure and with Team
• Soft skills such as patience, adaptability, and empathy.
• If experience then well verse with CRM
• Excellent organizational and time management & Communication skills.

Key Responsibilities

• Sharing daily MIS to Client and Management
• Update client all latest GR and RTO Notices
• Update client about the RTO Status – In process / Hold / Drop / Document Pending / In Disbursement Stage
• If needed speak to RTO vendors to update the escalated case or emergency case to client.
• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to client inquiries.
• Identify opportunities for improving the clients experience and provide feedback to relevant teams and departments. Like wishing them on New Year / Various festivals / on Co Anniversary Date etc.
• Analyses client’s data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing client experience journey.
• Managing RTO INPUT with help of team

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule

Work Location: In person