Client Services Executive

As a Client Services Executive at our Mumbai office, your role will involve managing client relationships, ensuring customer satisfaction, and serving as the main point of contact for clients. Your daily responsibilities will include addressing client concerns, nurturing long-term relationships, understanding client needs, and collaborating with internal teams to deliver exceptional services. You will also be analyzing client feedback to provide actionable insights for enhancing service quality. Key Responsibilities: - Manage client relationships and ensure customer satisfaction - Act as the primary point of contact for clients - Address client concerns and nurture long-term relationships - Collaborate with internal teams to deliver exceptional services - Analyze client feedback and provide actionable insights for service enhancement Qualifications Required: - Proficiency in Client Services, Client Relations, and Business Relationship Management - Strong focus on Customer Satisfaction and ability to build and maintain client trust - Excellent Analytical Skills for understanding client needs and improving services - Exceptional communication and interpersonal skills for effective client and team liaison - Proactive problem-solving abilities and strong organizational skills - Experience in a customer-facing role, preferably in media, advertising, or related industries, is a plus - Ability to work in an on-site, team-oriented environment - Bachelor's degree or equivalent in Business Management, Communications, or a related field,