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ICON plc
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Client Services Associate I

Client Services Associate I

ICON plc

0 - 7 years

6 - 7 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

customer service presentation skills convincing power client servicing problem solving microsoft office suite client retention coordination customer support excel marketing leadership skills client relationship communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.
Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.
Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.
Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.

Your profile

Bachelors degree in Business Administration, Communication, or a related field preferred.

Previous experience in customer service, client relations, or a similar role is advantageous.

Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

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ICON plc

Telecommunications

ICON plc

Bengaluru, Karnataka, India

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Client Services Associate I