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ICON plc
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Client Services Associate I

Client Services Associate I

ICON plc

0 - 7 years

2 - 9 Lacs

chennai bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

health insurance administration assurance client service associate client servicing clinical development healthcare clinical research scheduling customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Services Associate I - India, Bangalore - Hybrid, Office-Based

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.

What you will be doing

Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.

Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.

Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.

Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.

Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.

Your profile

Bachelors degree in Business Administration, Communication, or a related field preferred.

Previous experience in customer service, client relations, or a similar role is advantageous.

Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles.

Are you a current ICON EmployeePlease click here to apply

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Client Services Associate I