Client Service Senior Analyst

Role Overview: You will be working as a Client Service Senior Analyst at Deutsche Bank's Trade Finance and Foreign Direct Investment (TFFI) division in Bangalore, India. Your primary role will be to support the Client Service Officers in providing personalized and proactive services to financial institutions for their trade finance and cash management needs. Key Responsibilities: - React promptly to client requests to ensure continuous delivery of first-class service and identify business opportunities to support the growth of Deutsche Bank's business and income - Provide information and solutions to client inquiries regarding Business Guarantees and Letters of Credit, including onboarding checks, balances, service bills, regulatory issues, and other investigations - Assist in client setup, training, and maintenance for Trade and Cash products, ensuring a seamless process flow from implementation to after-sales service - Handle Due Diligence inquiries from Compliance teams, approach involved clients, and ensure all deadlines are met - Utilize the Client Service tracking system cinq.net for analyzing clients" activities and inquiries, and prepare reports for presentation - Manage internal fee and billing scheme efficiently Qualifications Required: - Strong client/service focus with excellent relationship, communication, and teamwork skills - Ability to work independently under tight deadlines and support Client Service Officers in other locations as needed - Proficiency in English language Additional Company Details: Deutsche Bank promotes a culture of continuous learning, empowerment, responsibility, commercial thinking, and collaboration. They offer training and development opportunities, coaching from experts, and a range of flexible benefits to support your career growth. The company values inclusivity, fairness, and positivity in the work environment. For further information about Deutsche Bank and their values, please visit their company website: https://www.db.com/company/company.htm,