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Deutsche Bahn AG
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Client Service Senior Analyst

Client Service Senior Analyst

Deutsche Bahn AG

5 - 8 years

7 - 11 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

Due diligence Service level Corporate actions Client servicing Security services German Continuous improvement Operations Client management OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Job Title: Client Service Officer

Location: Mumbai, India

Corporate Title: AVP

Role Description

RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy.

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions.
Support with account opening/maintenance/closure for various regions in EMEA.
Ensure smooth Onboarding/Offboarding of clients.
Prepare and review Newsflash communication to all clients.
Participate in Service level agreement preparation and reviews with clients.
Participate in Client Call s with sales Team.
Escalation management with Network Teams of Client.
Manage and participate in Due Diligence visits or calls across EMEA regions.
Identification of the need for client visits, their initiation and where necessary, participation.
Client Complaints handling and resolution.
Knowledge of Invoice and Fee Proposal preparation for clients.
Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets.
Participate in Technology projects for SES Business.
Review manage Client documentation.
Work closely with client management team to ensure client delight.
Contributes to Continuous Improvement activities leading to operational efficiencies.

Your skills and experience

German Language proficiency is a must. (C1).
Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody Clearing, Fund Services.
Possess excellent communication skills, inter-personal skills and be a strong team player.
Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions.
Knowledge of markets and settlement practices across European markets.
Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc.
Prompt reaction to client and Network escalations.
Verbal and written fluency in English/German and possibly other languages.
Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints.
Adherence to the internal control, reporting and compliance guidelines.
Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments.
Realistic priority-setting under consideration of the total scope of tasks set.
Efficient, structured, independent, and autonomous working.

How we ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

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