Client Service Representative

Bitbybit Solutions

4 - 6 years

5 - 7 Lacs

Patna

Posted:9 hours ago| Platform:

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Skills Required

business development corporate sales sales client retention lead generation revenue generation client servicing marketing client relationship management b2b sales key account management client acquisition client relationship new client acquisition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:
We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.Key Responsibilities:Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.Provide accurate information about products, services, and company policies.Address and resolve client concerns, complaints, or service issues professionally.Maintain and update customer records and ensure data accuracy in CRM systems.Collaborate with internal teams (sales, technical, billing) to address client needs.Follow up with clients to ensure their satisfaction and identify additional service needs.Maintain knowledge of company offerings, industry developments, and customer support trends.Escalate complex or unresolved issues to the appropriate departments.

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Client Service Representative