Client Service Manager- Vice President

Join the Concourse Prepaid Solution Center, promote strategic initiatives, and manage team operations for optimal performance.As a Contact Center Team Leader within the Cards division, you will develop and lead a team of specialists and people managers to achieve business goals. You will be responsible for performance management, talent retention, and fostering an inclusive and diverse work environment. This role requires strong leadership, customer focus, and analytical skills to resolve issues and drive strategic initiatives.

Job Responsibilities

• Develop and lead a team of 30-50 specialists and 4-6 people managers.
• Lead by example and coach on key behaviors to drive results.
• Manage performance, select and retain talent, and support inclusion and diversity.
• Resolve employee and escalated customer problems and inquiries.
• Operate with urgency and meet deadlines.
• Delegate tasks effectively and prioritize diverse workloads.
• Drive risk and control initiatives and participate in strategy execution.
  

Required Qualifications, Skills, And Capabilities

• Minimum 8 years of people management experience.
• Experience leading 4-6 people managers.
• Willingness to work in a phone-based customer interaction environment.
• Advanced proficiency with computer functions, particularly MS Office suite.
  

Preferred Qualifications, Skills, And Capabilities

• Bachelor's Degree preferred.
• Strong conflict resolution skills.
• Ability to prioritize and manage diverse workloads.
• Specialized functional or technical knowledge for independent thought and action
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.