Client Service Executive

Role Overview: As a Client Servicing Executive, your primary responsibility is to deliver exceptional customer service by focusing on service skills and ensuring all required parameters are met. You will be closely involved in interacting with customers on a daily basis, clarifying and resolving customer complaints and queries, determining the cause of problems, and providing the best resolution. Your role also involves meeting with both active and past clients, coordinating with partners and clients to update their profiles, converting leads provided by SEOs, bringing in new ideas to improve user experience, coordinating with other departments, strategizing and managing creative mandates for assigned clients, briefing project planning and management, and engaging in brand planning and media planning. Your willingness to go the extra mile towards achieving customer delight is crucial. Key Responsibilities: - Interact with customers on a daily basis to clarify and resolve complaints and queries - Provide speedy resolution to service problems - Meet with both active and past clients regularly - Coordinate with partners and clients to update their profiles - Convert leads provided by SEOs - Introduce new ideas to enhance user experience - Collaborate with other departments - Strategize and manage creative mandates for assigned clients - Brief project planning and management - Engage in brand planning and media planning - Demonstrate willingness to exceed expectations for customer delight Qualifications Required: - Graduate with fluent verbal and written communication skills in English - 2-4 years of experience in a similar role (Note: No additional details of the company were provided in the job description.),