Client Service Executive | Gurgaon, Kolkata

About Delhivery

Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,500 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 2 billion shipments since inception and today q works with over 26,500 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. At Delhivery, we use technology to drive supply chain innovation. Our mission is to fulfill all of Indias online and offline consumption demand through best-in-class industry solutions, domain expertise and pan-India operations.

-Responsible for Handling Client tickets/queries and resolving with in SLAs with good communication skills

-Follow up and coordinate with various stakeholders for prompt shipment deliveries , dispute resolution.

-Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience

-Engaging with clients to keep them informed about any operational challenges, delays and call outs

-Handling customer escalations-preparing RCA and providing the solution

-Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience

-Interact with clients, understand their needs and requirements and deliver customized solutions.

-Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services