Client Service Executive

GOTI is looking for a proactive and detail-oriented Client Servicing Executive to join our team. This role is ideal for someone who enjoys communication, coordination, and ensuring a seamless client experience from the first interaction to the final delivery. You will be the face of GOTI for our clients, handling everything from scheduling discovery calls and understanding client requirements to coordinating with internal teams, sharing proposals, and ensuring smooth project execution. Once a client is onboarded, you'll manage documentation, quotations, and feedback cycles, serving as the key link between the client and our team. We work with modern D2C, retail, B2B, FMCG, and other e-commerce brands, so an interest in digital products, Shopify, or the e-commerce space is a strong bonus. Previous experience working at an agency is a plus. Key Responsibilities: Schedule meetings and gather client requirements Document and relay clear briefs to the design and development teams Share quotations, agreements, and other client-facing documents Ensure timely communication and follow-ups with clients Maintain strong relationships and handle client queries and feedback efficiently Requirements: Strong written and verbal communication skills in English Basic understanding of websites or e-commerce (preferred) Highly organized with excellent attention to detail 1-2 years of experience in client servicing or coordination (freshers with strong skills are welcome to apply) Join a fast-growing team where your communication skills directly impact project success and client satisfaction.