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Crimson Interactive
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Client Service Executive

Client Service Executive

Crimson Interactive

1 - 5 years

1 - 3 Lacs

Goregaon

Posted:2 weeks ago| Platform:

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Skills Required

Communication Skills Mail Drafting Email Writing Client Support Client Communication Written Communication Client Servicing Verbal Communication Client Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities: Efficiently handle the customer service operations for international clients spread across 89 countries To convince and convert clients in order to meet revenue targets Work in collaboration with the Project Management Team for efficient project management. Shoulder responsibility for effective email communication with international clients and the home team. Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business Work in collaboration with the Marketing team for the implementation of strategies Manage B2B accounts and handle client calls effectively. Desired Candidate Profile: Graduates from any field/ MBA Freshers Desirable: 1 year of experience in a Customer service role Desirable: Knowledge about Scientific Publications and STEM industry Knowledge of MS Office Coordination and effective decision-making skills Good verbal and written communication skills Ability to prioritize tasks according to urgency and impact Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight Should be flexible to work in rotational Saturday and Sunday working environments.

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Crimson Interactive

www.crimsoninteractive.com

Language Services/Translation and Localization

Gurgaon

201-500 Employees

11 Jobs

Key People

Nitin Thakur

Founder & CEO
Sanjay Rao

Co-Founder & COO
Anu Arora

Chief Marketing Officer

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