Client Service Delivery Manager- Vice President

As a leader in enhancing client service and onboarding, you will play a crucial role in understanding ongoing initiatives and identifying client needs and pain points to define optimal delivery models. Your responsibilities will include owning regional efforts to improve customer satisfaction through analysis and improvement initiatives. You will be tasked with developing and maintaining a roadmap and delivery schedule for regional delivery, refining roles, and building training curriculum. Collaboration across teams to align priorities, drive process improvements, and ensure regional readiness will be essential. Additionally, you will streamline and develop templates for client communication with marketing teams and build business cases to support changes, providing regional read-outs on key initiatives. To excel in this role, you should possess a minimum of 10 years of experience in Business Transformation, Client Experience, or Client Service/Management. A solid understanding of business processes from sales through onboarding and account management is crucial, along with strong organizational and project management skills to effectively manage expectations. Preferred qualifications include the ability to lead cross-functional teams and develop consensus solutions, excellent communication skills to engage with stakeholders at all levels, and the capacity to analyze complex issues and suggest appropriate solutions. Prior experience in change management, strategic initiatives, agile methods, or business process integration would be advantageous.,