Client Service Coordinator

BNC has been mandated to recruit a Client Service Coordinator one of our esteemed Big 4 clients. This is a contractual role designed for fresh postgraduates (preferably MBA) with a keen interest in customer experience, sales insights, and business development.

Key Responsibilities:

• Conduct mystery shopping calls and visits, primarily engaging with premium clientele.
• Document customer interactions, feedback, and behavior to prepare detailed, structured reports.
• Collect and interpret customer insights as per predefined criteria and share relevant findings with the team.
• Collaborate with internal stakeholders to ensure accurate reporting and feedback analysis.
• Maintain confidentiality and a professional approach while interacting with customers.

Candidate Requirements:

• MBA with hands-on experience in consumer behavior analysis and customer experience improvement.
• Excellent verbal and written communication skills in English and Hindi.
• Comfortable making outbound calls to high-value customers and documenting feedback.
• Strong analytical and report-writing skills.
• Prior exposure to business development or sales (preferred but not mandatory).
• Opportunity to work with a globally renowned consulting firm.
• Must own a personal laptop.
• Only candidates based in Gurgaon will be considered.
• Only female applicants are eligible.
• Immediate joiners preferred and this role is a 6 month contract role.

If interested please share your resume at [email protected]

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• Are you a MBA with hands-on experience in consumer behavior analysis and customer experience improvement?
• Are you join for a 6 month contract?
• Are you a female?

Location:

• Gurugram, Haryana (Required)

Work Location: In person