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Client Service Analyst

2 - 6 years

37 - 40 Lacs

Gurugram

Posted:4 hours ago| Platform: Naukri logo

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Skills Required

transaction processing account maintenance anti money laundering service delivery complaint management operations management correspondence customer service account opening life insurance branch operations customer queries compensation

Work Mode

Work from Office

Job Type

Full Time

Job Description


 
: 
Job TitleClient Service Analyst
LocationGurgaon, India
Role Description
  • Cash transaction processing and verifications
  • SA/CA/ Demat account opening KYC screening
  • Account maintenance and customer instructions processing
  • To Handle Customer Walkins and resolve their queries
  • To handle legal correspondence within the defined timeframe
  • To process Inward and Outward remittances within RBI framework

    • What well offer you
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Accident and Term life Insurance

  • Your key responsibilities
  • Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
  • Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy.
  • Ensure accurate checking/transmission of Inward remittances including exchange rates
  • Ensure accurate checking/submission of account opening documents w.r.t KYC Policy.
  • Effective service delivery by reducing customer turnaround time.
  • Ensure NIL operational losses / compensation to customer due to any incorrect communication.
  • Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
  • Any suspicious transaction/activity must immediately be reported to the supervising officer.
  • Overall upkeep of desk as per clean desk policy standards.

    • Your skills and experience
  • At least 5-7 years of relevant experience in a bank or financial institution of repute
  • Should Be a Post Graduate (MBA preferred)
  • Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage

    • How well support you

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    Deutsche Bank
    Deutsche Bank

    Banking and Financial Services

    Frankfurt

    approximately 84,000 Employees

    2330 Jobs

      Key People

    • Christian Sewing

      CEO

    • Karl von Rohr

      President

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