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Deutsche Bank
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Client Service Analyst, AS

Client Service Analyst, AS

Deutsche Bank

10 - 15 years

6 - 10 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

screening foreign exchange branch operations fema db digital marketing companies act trade finance oracle company law investment banking client servicing dbms trade settlements sebi sql server sql jcl java cobol cics trade operations vsam

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Client Service Analyst

Corporate Title: AS

Location: Pune, India

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

Your key responsibilities

Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
Ensure proper display of all Regulatory Circulars in the Area
Accurate processing of all account opening forms MF applications
Voucher Management, Rules of Custodianship , Key Management guidelines, arefollowed without any deviation
Exception handling / deferral tracking and monitoring
Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

Client service excellence
Experience in overall branch operations for 10 years

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