Client Relationship Manager

As a Client Relationship Manager at our company located in Lucknow, you will play a vital role in developing and maintaining strong relationships with both existing and potential clients. Your primary responsibility will be to ensure a high level of customer satisfaction and contribute to business growth through effective client engagement. You will be expected to: - Cultivate long-term relationships with clients, focusing on satisfaction and retention. - Act as the main point of contact for clients, promptly addressing any concerns or issues. - Tailor solutions and services to meet the unique needs and objectives of each client. - Collaborate with internal departments to ensure efficient delivery of client requirements. - Conduct regular meetings and presentations to enhance client engagement and identify opportunities for additional sales. - Monitor client accounts to ensure timely delivery of products and services. - Collect and analyze client feedback to enhance the overall customer experience. - Maintain accurate records of client interactions using CRM tools. - Contribute to the development of strategies for customer retention and loyalty. Job Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field (Masters degree preferred). - Proven experience as a Client Relationship Manager or similar role. - Strong interpersonal and communication skills. - Ability to build trust with a diverse client base. - Customer-centric mindset with strong problem-solving skills. - Proficiency in CRM software and tools. - Capacity to manage multiple client accounts and projects simultaneously. - Self-motivated, proactive, and results-driven. Preferred Skills: - Industry-specific experience (e.g., renewable energy, biofuels, IT services). - Knowledge of customer service practices and sales/marketing techniques. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is during day shift and morning shift, with in-person work location. Expected start date is 25/05/2025.,