Client Relationship Manager

As a Client Relationship Manager, your role involves being the friendly face guiding clients in using the easy-to-use communication platform. This platform helps businesses connect with customers through messaging, automation, and analytics. Your responsibilities include building relationships, solving problems, and ensuring clients feel supported. If you enjoy making someone's day better and working in a collaborative team, this role is for you. Key Responsibilities: - Welcome new clients with onboarding calls and assist them in using the system comfortably. - Serve as the main point of contact for a group of customers, offering help and advice when needed. - Support customers in maximizing the application's potential and resolving any technical issues. - Maintain clear and organized notes on customer interactions and solutions. - Collaborate with internal teams to address complex customer problems efficiently. Qualifications Required: - Excellent English communication skills for interacting with US-based clients. - Problem-solving mindset with a customer-centric approach. - Ability to work independently and collaborate effectively with team members. - Prior experience in customer support or a related position is beneficial. - Previous experience working night shifts is a plus. The company offers full-time, permanent positions with a schedule including Monday to Friday night shifts. Fluency in English is required, and availability for night shifts is mandatory. The work location is in person.,