Client Relationship Manager

Job Description

Set clear expectations with clients regarding the scope of work, delivery timelines, and success metrics to ensure alignment before project execution. Serve as the primary point of contact for assigned clients, maintaining regular, confident, and empathetic communication. Conduct regular virtual check-ins and occasional in-person meetings to share updates, address concerns, and realign goals. Understand clients business objectives and challenges to provide strategic guidance and proactive solutions. Collaborate closely with internal teams—especially Digital Marketing Managers—to delegate tasks and drive high-quality, on-time delivery. Respond swiftly to client issues, ensuring quick resolution, client satisfaction, and long-term relationship retention. Monitor client engagement and sentiment to identify service gaps and enhance the overall experience. Identify opportunities for upselling and cross-selling based on client feedback, evolving needs, and market trends. Prepare and present detailed performance reports that highlight campaign results, business impact, and value delivered. Stay informed on industry trends, digital marketing innovations, and CRM best practices to bring fresh, strategic ideas to clients