Client Relationship Manager Location: Meerut (Hybrid Work Mode) | Type: Full-time 🚀 Overview We are looking for a Client Relationship Manager who thrives on building trust, managing communication, and ensuring client success. As the face of our company to international clients, you will be responsible for maintaining strong client partnerships, facilitating smooth project execution, and uncovering opportunities for growth. This role will report directly to the Head of Operations , ensuring strategic alignment across client delivery and internal execution. Once a sale is closed, the Client Relationship Manager takes over the client account from the Sales team and becomes the primary point of contact for onboarding and all future communication, ensuring a seamless transition and excellent client experience. The services promised to the client are delivered by our Operations or Digital Marketing team, under the guidance of the Digital Marketing Manager. The Client Relationship Manager will work closely with the Digital Marketing Manager to pass on client requirements and expectations with absolute clarity, while also collecting updates or addressing queries from the operations side, ensuring both sides stay in sync. Your ability to communicate clearly, think critically, and align internal teams with client needs will directly impact satisfaction, retention, and account expansion. 🎯 Key Responsibilities Set clear expectations with clients regarding the scope of work, estimated delivery timelines, and what success looks like, ensuring there is complete alignment before execution begins. Act as the primary point of contact for assigned clients, managing ongoing communication with clarity, confidence, and empathy. Conduct regular virtual meetings (and occasional in-person meetings) with clients to share updates, address concerns, and align on goals. Understand each client’s objectives and challenges to offer strategic recommendations and proactive solutions. Collaborate with internal teams (especially Digital Marketing Managers) to delegate tasks and ensure timely, high-quality project delivery. Act quickly to resolve client issues , ensuring satisfaction and fostering long-term retention. Monitor client sentiment and engagement, taking initiative to improve service delivery and resolve friction points. Identify upsell and cross-sell opportunities based on evolving client needs and business context. Create and present detailed performance reports and analysis that clearly showcase growth, highlight the impact of our work, and reinforce the value we deliver. Stay updated on emerging trends in digital marketing and client relationship management , continuously bringing fresh ideas to the table. 📊 Performance Indicators Success in this role will be measured by: Client retention and satisfaction Value from upsell/cross-sell opportunities Timely and successful project delivery Quality and effectiveness of reporting and client communication 📌 Requirements Bachelor’s or Master’s degree in Marketing, Business Administration, or a related field Minimum 2 years of experience in a client-facing role, ideally in a digital marketing agency or tech-driven service environment Fluent in English (written and spoken) — must be confident in managing international clients Strong organizational and time management skills — ability to handle multiple projects without dropping the ball Proactive problem solver with a solution-first mindset and ownership attitude Emotionally intelligent communicator and natural relationship builder Open to learning, growth-focused, and aware of emerging digital trends Show more Show less
Set clear expectations with clients regarding the scope of work, delivery timelines, and success metrics to ensure alignment before project execution. Serve as the primary point of contact for assigned clients, maintaining regular, confident, and empathetic communication. Conduct regular virtual check-ins and occasional in-person meetings to share updates, address concerns, and realign goals. Understand clients business objectives and challenges to provide strategic guidance and proactive solutions. Collaborate closely with internal teams—especially Digital Marketing Managers—to delegate tasks and drive high-quality, on-time delivery. Respond swiftly to client issues, ensuring quick resolution, client satisfaction, and long-term relationship retention. Monitor client engagement and sentiment to identify service gaps and enhance the overall experience. Identify opportunities for upselling and cross-selling based on client feedback, evolving needs, and market trends. Prepare and present detailed performance reports that highlight campaign results, business impact, and value delivered. Stay informed on industry trends, digital marketing innovations, and CRM best practices to bring fresh, strategic ideas to clients
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Job Overview: The Digital Marketing Manager is responsible for developing and executing data-driven digital marketing strategies to enhance our client’s online presence, improve brand visibility, and meet the client’s expectations. This role involves managing a team, ensuring quality output through random quality checks, and driving performance improvements via targeted training. By collaborating with the team and leveraging advanced tools and techniques, the Digital Marketing Manager will be responsible for delivering visible results through numbers. Roles & Responsibilities: Strategy Development: Design and implement comprehensive digital marketing strategies aligned with the company’s goals. Continuously analyze market trends, competitor activities, and customer insights to identify growth opportunities. Campaign Management: Oversee the creation and execution of multi-channel campaigns, including social media, email, and content marketing. Ensure campaigns are data-driven and tailored to achieve specific KPIs. Team Leadership: Assign tasks received from the Client Relationship Manager to team members. Monitor team performance, conduct random quality checks, and ensure work meets the highest standards. Identify skill gaps within the team and provide targeted training to enhance their capabilities. Performance Analysis: Track and report on key performance indicators (KPIs) to assess campaign effectiveness. Use data insights to recommend and implement optimizations for ongoing and future campaigns. Content Creation and Collaboration: Work closely with content creators, designers, and developers to produce compelling digital assets, including blog posts, videos, infographics, and website content. Ensure all content is consistent with brand messaging and optimized for digital platforms. Website Management: Maintain and improve the company’s websites to ensure user-friendliness, technical reliability, and SEO compliance. Automation and CRM: Utilize marketing automation software and CRM platforms to drive lead generation, segmentation, and nurturing campaigns. Requirements: Proven experience in digital marketing, with expertise across various channels and strategies. Strong analytical skills and the ability to interpret data, generate insights, and make informed decisions. Excellent communication and interpersonal skills for effective team collaboration and client engagement. Leadership experience, with a track record of motivating and guiding teams to achieve objectives. Proficiency in marketing automation tools, CRM platforms, and performance tracking software. Self-motivated, proactive, and detail-oriented with a commitment to delivering high-quality work. Solid understanding of SEO, social media platforms, email, and content marketing. Bachelor’s degree in Marketing, Business, or a related field (preferred). Key Performance Indicators (KPIs): Lead generation and conversion rates. Website traffic and engagement metrics. Social media growth and audience interaction. Email campaign open rates and click-through rates. Team performance and skill development progress. About the Role: This position is ideal for a results-driven professional who thrives in a dynamic environment and has a passion for using innovative digital strategies to drive measurable outcomes. As the Digital Marketing Manager, you will play a critical role in shaping the company’s digital footprint, fostering team growth, and delivering impactful campaigns that exceed expectations.
As a Marketing Automation Executive, you will be responsible for managing and optimizing marketing automation processes using CRM tools like Kartra, Go High Level, ActiveCampaign, and others. Your primary role will entail creating and overseeing forms, emails, complex automation, surveys, webpages, SMS campaigns, and sales pipelines to efficiently convert leads into customers. By joining our dynamic team, you will be at the forefront of driving our marketing efforts through advanced automation techniques. Your key responsibilities will include designing and implementing forms to capture information from potential leads, developing personalized email campaigns to nurture leads, creating dynamic automations based on triggers and user behaviors, integrating surveys to gather customer feedback and enhance lead scoring, building optimized webpages for lead capture and engagement, setting up SMS campaigns for real-time updates and customer engagement, developing and maintaining sales pipelines to track and enhance the lead conversion process, and integrating CRM with various tools using APIs or similar techniques to streamline operations and enhance data flow. To excel in this role, you should possess proven experience with CRM tools like Kartra, Go High Level, and ActiveCampaign, a strong grasp of marketing automation and lead nurturing strategies, the ability to create and manage forms, emails, surveys, webpages, and SMS campaigns, experience with A/B testing and optimizing email campaigns, knowledge of conditional logic in form creation and survey integration with CRM data, excellent organizational and time-management skills, strong analytical capabilities and attention to detail, as well as effective communication and collaboration skills.,