Client Relationship Manager ( CRM)

Job Description

Maintain regular client communication and address concerns. Manage client accounts and oversee service delivery. Develop strategies for client retention and upselling. Monitor KPIs and provide performance reports to clients. Collaborate across departments to ensure seamless service delivery. Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services. Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations. Issue Resolution: Act as the primary point of contact for issue resolution, promptly addressing client queries and concerns to ensure high-level satisfaction. Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities to upsell or cross-sell services that align with client needs. Market Insight: Stay informed about industry trends and market conditions to provide clients with valuable insights and suggestions for optimizing their logistics strategies. Contract Negotiation: Collaborate with the sales team in negotiating contracts and agreements. Ensure that terms are mutually beneficial and align with company policies. Feedback Collection: Proactively seek client feedback and use it to enhance service quality. Implement improvements based on client suggestions to strengthen the partnership. Performance Analysis: Monitor key performance indicators (KPIs) for assigned accounts and implement corrective measures when necessary. Provide regular reports to clients on the performance of logistics services. Cross-Functional Collaboration: Work closely with operations, sales, and other departments to coordinate seamless service delivery and address client needs effectively. Documentation: Maintain accurate and up-to-date client records, contracts, and documentation. Ensure compliance with company policies and industry regulations.