Client Relationship Executive

Job Title: Client Relationship Executive
About the Company

SFTraining is a leading provider of professional training solutions, delivering high-quality online and offline learning programs to individuals, professionals, and corporate clients. We are committed to enhancing workforce capabilities through structured, industry-relevant training.

Position Overview

We are seeking a highly professional and client-focused Client Relationship Executive to strengthen our client engagement, support business development initiatives, and ensure seamless coordination of training programs. The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to build and maintain long-term client relationships.

Key Responsibilities
Client Relationship Management

• Serve as the primary liaison for all client communications and requirements.
• Develop, maintain, and nurture long-term relationships with existing and new clients.
• Understand client needs and recommend suitable training solutions.
• Ensure timely follow-ups, satisfaction monitoring, and issue resolution.

Business Development & Sales Support

• Generate new leads through cold calling, email outreach, and networking.
• Engage with potential clients to present training offerings and convert inquiries into business opportunities.
• Assist in preparing proposals, commercial quotations, and sales presentations.
• Maintain updated records of client interactions, leads, and conversion progress.

Training Coordination

• Coordinate with internal teams and trainers to ensure smooth execution of training programs.
• Share schedules, program details, materials, and updates with clients.
• Ensure timely communication and high-quality service delivery throughout the training cycle.

Marketing & Brand Support

• Collaborate with the marketing team for promotional activities and campaigns.
• Contribute to content creation for social media, email marketing, and promotional materials.
• Support initiatives aimed at enhancing brand visibility and organizational growth.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Good understanding of basic sales and marketing principles.
• Ability to multitask, prioritize, and manage client expectations professionally.
• Proactive, disciplined, and target-oriented mindset.
• Proficiency in MS Office and basic CRM tools (preferred).

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or any relevant field.
• 1–3 years of experience in Client Relationship, Sales, or Business Development roles.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹18,000.00 per month

Work Location: In person