Client Relationship Executive

The Client Relationship Executive role entails the responsibility of establishing and nurturing strong relationships with both existing and potential clients. Your main focus will be on comprehending client needs, ensuring optimal customer satisfaction, and identifying opportunities for cross-selling or upselling products and services. Acting as the primary liaison between the company and clients, your role is crucial in facilitating seamless communication and service delivery. Your key responsibilities will include building and sustaining positive client relationships, understanding and addressing client requirements efficiently, providing timely support, updates, and follow-ups, handling client queries, complaints, and feedback with professionalism, collaborating with internal teams (sales, operations, delivery) to meet client expectations, monitoring client satisfaction levels and recommending improvements, promoting new products, services, or offers to existing clients, and maintaining accurate records of client communications and updates in CRM tools. To excel in this role, you must possess excellent communication and interpersonal skills, strong problem-solving and negotiation abilities, a customer-centric mindset, basic knowledge of CRM software or tools, the capability to multitask and work well under pressure, and a proactive team-oriented attitude. Preferred qualifications for this position include a Bachelor's degree in Business, Marketing, or a related field, along with at least 3 years of experience in client servicing, sales, or customer support. This is a full-time, permanent position, suitable for both experienced professionals and freshers. The role offers health insurance, provident fund, day shift working hours from Monday to Friday with weekend availability, performance bonuses, and yearly bonuses. Fluency in English is preferred for this position, and the work location is in person.,