Client Relationship Executive

Dtech Information technology and outsourcing pvt limited

0 years

1 - 3 Lacs

Thrissur

Posted:4 months ago| Platform: GlassDoor logo

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Skills Required

service schedule payments reports support communication management word excel crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Key Responsibilities:

Handle incoming customer calls, emails, and messages promptly and professionally.
Address customer inquiries, complaints, and service requests efficiently.
Schedule and coordinate cleaning teams according to client requirements.
Monitor daily work assignments and update schedules as needed.
Prepare and send accurate invoices to clients.
Maintain records of issued invoices and payments received.
Maintain customer and service records in the internal system.
Generate daily, weekly, and monthly reports as needed.
Support operational team with various administrative tasks.

Requirements:

Proven experience in customer service
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is a plus.
Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Work Location: Puthanchira

Job Type: Full-time

Pay: ₹8,786.92 - ₹27,265.71 per month

Work Location: In person

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