Client Relations Executive

We are seeking a proactive Client Relations Executive to join our team. The ideal candidate will have at least 1 year of experience in client servicing . This role involves maintaining strong client relationships, managing follow-ups, coordinating with internal teams, and ensuring overall client satisfaction.

Key Responsibilities:

• Client Follow-up & Communication:
• Conduct regular follow-ups with existing and potential clients.
• Manage inquiries and provide timely responses to client queries.
• New Enquiry Coordination:
• Follow up on new client enquiries.
• Collaborate with the Operations team to schedule and coordinate assessments for new clients.

Payment Follow-up:

• Track outstanding payments and follow up with clients accordingly.
• Coordinate with the Finance team for payment reconciliation and reporting.
• Client Satisfaction & Feedback:
• Enquire and log client complaints; ensure they are routed to the right teams for resolution.
• Conduct Client Satisfaction (CSAT) surveys and report findings for continuous improvement.

Internal Collaboration:

Act as a liaison between clients and internal teams (Operations, Finance, Sales) to ensure smooth communication and service delivery.

Documentation & Reporting:

• Maintain accurate records of all client interactions, complaints, feedback, and payment statuses.
• Generate periodic reports for management on client engagement and satisfaction levels.

Requirements:

• Master’s degree in Any Field.
• Minimum 1 year of relevant experience in client relations, customer service, or account management.
• Strong interpersonal and communication skills (written and verbal) in malayalam and english is mandatory.
• Excellent follow-up and coordination abilities.
• Basic understanding of finance and payment tracking.
• Ability to handle client concerns professionally and empathetically.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person