Client Relations Executive

As a Client Relations Executive (CRE) based in Ahmedabad, your main role is to ensure exceptional customer satisfaction by maintaining strong relationships. You will be responsible for guiding and leading team members to deliver products or services that not only meet but exceed customer requirements. Handling client issues throughout the implementation life cycle in a timely and accurate manner is crucial, along with providing refunds and compensations promptly. Maintaining accurate customer correspondence data, developing client-related reports, and managing relationships to foster an excellent service reputation and drive repeat business are also essential. Problem-solving skills are key in identifying methodologies to resolve customer issues. Additionally, familiarity with social media platforms and assisting customers via mail and live chat are also part of the role's requirements. Key Responsibilities: - Ensure exceptional customer satisfaction by maintaining strong relationships - Guide and lead team members to exceed customer requirements - Handle client issues throughout the implementation life cycle - Provide refunds and compensations promptly - Maintain accurate customer correspondence data and develop client-related reports - Manage relationships to foster an excellent service reputation - Drive repeat business by exceeding customer expectations - Utilize problem-solving skills to identify methodologies for issue resolution - Assist customers via mail and live chat - Engage with customers on social media platforms Qualifications Required: - Strong analytical and problem-solving abilities - Good organizational and communication skills - Experience in the Retail Industry preferred If you have experience in customer service, problem-solving skills, and are comfortable with the responsibilities and requirements outlined, we invite you to apply for this role.,