Client Relations Executive

As a Client Relations Executive, you will play a crucial role in managing and nurturing relationships with our valued clients. Your responsibilities will include acting as the primary point of contact for client inquiries and concerns, building and maintaining strong, long-term relationships, and effectively communicating with clients to understand their needs and ensure satisfaction. You will be expected to provide product/service information, address queries, and resolve complaints in a timely manner. Monitoring client satisfaction, seeking continuous feedback for improvement, and coordinating with internal teams to ensure seamless client service are also key aspects of the role. Additionally, you will be responsible for preparing regular client reports, ensuring accurate documentation of client interactions, and proactively suggesting solutions and improvements to meet client needs. Assisting with the onboarding of new clients, providing training when necessary, and staying updated on industry trends and best practices to offer exceptional service are also part of your responsibilities. The ideal candidate for this role will have proven experience in Client Relations, Customer Service, or a similar role, strong proficiency in English (both verbal and written communication), and the ability to interact effectively with clients. Female candidates are preferred for this position. This is a full-time job with a schedule of Monday to Friday. The required experience for this role is a total of 1 year. The work location is in person.,