Client Relations & Admission Executive

About Amaha

Amaha

200+ experts across therapy, psychiatry, technology, and business

120+ organizational partnerships

The Opportunity

Client Relations & Admission Executive

front-facing role

Key Responsibilities

• Client Engagement & Information

-Be the primary contact for calls, emails, walk-ins, and referrals.

-Understand each client’s needs and provide clear, compassionate information about Amaha’s hospital services, programs, and admission process.

-Maintain confidentiality and sensitivity while discussing mental health needs.

• Guidance Through the Journey

-Offer reassurance and clarity about treatment options, facilities, and next steps.

-Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.

-Keep accurate records of all enquiries and interactions.

• Hospital Tours & Experience

-Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.

-Create a welcoming environment that reflects Amaha’s commitment to dignity and respect.

• Admission Coordination

single point of contact

-Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.

-Ensure a smooth handover to the in-house care team post-admission.

• Stakeholder Liaison

-Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.

-Represent Amaha at outreach activities or community events, as needed.

• Service Excellence & Feedback

-Uphold hospitality-level service standards in every interaction.

-Collect feedback from clients and families to help refine and improve the patient journey.

What We’re Looking For

Must-Haves:

• 1–3 years’ experience in

  hospitality, guest relations, or client service

  (healthcare/wellness background is a plus).
• Strong communication skills in English (local languages an advantage).
• A warm, empathetic personality with the ability to handle sensitive conversations.
• Well-organised, proactive, and comfortable in a client-facing environment.

Good-to-Haves

• Background or academic qualification in

  psychology or counselling

  .
• Experience in a hospital, clinic, or wellness centre.
• Familiarity with enquiry-tracking systems or basic CRM tools.
• Interest in learning more about mental health care (training will be provided).

Why Join Us

• Become the

  face of Amaha Hospital

  , helping clients and families feel safe and supported.
• Work with a compassionate, mission-driven team that values empathy and professionalism.
• Grow your career in a leading organisation at the forefront of mental health care.

Competitive salary, with room for progression as you gain experience.