Client Relation Associate

Job Outline

Client Experience Associate

By acting as a trusted point of contact, the Client Experience Associate will help strengthen Dreamfoots reputation for creativity, reliability, and outstanding service.

Role & Key Responsibilities

1. Client Communication & Relationship Management

• Act as the primary point of contact for clients, ensuring clear and timely communication.
• Understand client needs, objectives, and feedback to ensure alignment with project deliverables.
• Build strong, long-term relationships to encourage repeat business and referrals.

2. Project Coordination

• Coordinate between clients and internal teams (production, editing, creative) to ensure project timelines are met.
• Document requirements and share with relevant teams as per prescribed company formats.
• Monitor progress of ongoing projects and proactively update clients.

3. Client Support & Experience

• Provide excellent customer service and ensure all client queries are addressed promptly.
• Handle escalations professionally and resolve concerns with empathy and efficiency.
• Collect client feedback at project milestones to enhance overall experience.

4. Reporting & Documentation

• Maintain accurate records of client communications, project requirements, and feedback.
• Prepare and share project status reports with clients and leadership.
• Support in creating case studies or success stories based on completed projects.

Preferred Candidate Profile

• Education: Bachelors degree in Business, Marketing, Mass Communication, or related field.
• Experience: 03 years in client servicing, account management, or customer experience (experience in creative/media industry is a plus).
• Skills: Organized, proactive, empathetic, and solution-driven.

Must-Have Skills

• Excellent English communication skills (verbal & written).
• Excellent speaking etiquette and client-handling skills.
• Excellent customer service orientation.
• Exceptional interpersonal skills with the ability to maintain client trust.
• Ability to multitask and manage multiple projects simultaneously.

Perks and Benefits

• Competitive salary with growth opportunities.
• Exposure to creative and high-profile client projects.
• Dynamic and collaborative work culture.
• Clear career progression into senior client servicing roles.

To Apply:

• Email your resume/CV to “

  career@dreamfoot.in”

+91-72288 39613”