Client Partner - Airport

WAISL is undergoing a strategic transformation to become a USD 300M digital-first enterprise, with the GMR Group serving as both owner and anchor client in the aviation sector.

• The Client Partner will play a pivotal role in deepening this partnership, expanding WAISL’s footprint across aviation and adjacent ecosystems through digital, analytics, and next-gen technologies.

• This senior leadership role demands a strong commercial mindset, strategic foresight, and the ability to drive growth through account-based marketing and consultative selling.

• The Client Partner will lead sales and client management across the GMR Group, with a focus on expanding WAISL’s presence beyond aviation into areas such as retail, F&B, and infrastructure. They will be responsible for developing and executing a comprehensive account strategy, identifying new opportunities, and ensuring consistent performance across revenue, profitability, and customer satisfaction metrics. The role requires influencing senior stakeholders across the GMR ecosystem and positioning WAISL as a long-term digital transformation partner.

• This leader will also serve as a strategic advisor to GMR’s executive leadership, bringing thought leadership and actionable insights to address business challenges and unlock new value. They will be expected to monitor market dynamics, competitor activity, and emerging trends to shape WAISL’s offerings and go-to-market approach.

• A key success factor will be the ability to integrate WAISL’s capabilities across delivery, technology, and innovation to drive measurable impact.

• Operational excellence will be central to this role, including oversight of delivery outcomes, talent development, and capability building.

• The Client Partner will work closely with delivery leaders to ensure alignment with client expectations, while fostering a culture of agility, ownership, and continuous improvement. This role offers high visibility within WAISL and the GMR Group, with the opportunity to shape one of the company’s most strategic relationships.

Key Responsibilities

• Drive Strategic Account Growth: Develop and execute a comprehensive sales strategy for the GMR account, targeting revenue expansion, profitability, and long-term growth across aviation and adjacent sectors.
• Lead Executive Engagement: Build and maintain trusted relationships with senior stakeholders across the GMR Group, including CxO-level leaders, to influence strategic decisions and position WAISL as a preferred digital transformation partner.
• Expand WAISL’s Footprint: Identify and pursue horizontal and vertical growth opportunities within the GMR ecosystem, leveraging account-based marketing (ABM) and proactive business development initiatives.
• Shape Market Strategy: Monitor industry trends, competitor activity, and client needs to inform WAISL’s go to-market approach and ensure offerings remain differentiated, relevant, and future-ready.
• Ensure Operational Excellence: Oversee delivery alignment, practice-level business development, and capability building to ensure consistent service quality, commercial rigor, and client satisfaction.
• Lead High-Performing Teams: Build and mentor cross-functional teams, foster a culture of ownership and agility, and align internal capabilities with strategic account goals to drive impactful outcomes.