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JPMorgan Chase Bank
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Client Ops Specialist IV

Client Ops Specialist IV

JPMorgan Chase Bank

0 - 7 years

2 - 9 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

analytical skills change management automation conflict resolution strategic planning customer service continuous improvement stakeholder management operations service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Become an integral part of our client operations team, delivering outstanding customer service and support within our service center operations. This role offers an exciting opportunity to leverage your strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients interests. Your expertise in automation technologies and change management strategies will be crucial in optimizing our service center operations. Join us to contribute to the overall efficiency and resilience of our operating platform.
As a Client Operations Specialist IV within our team, you will play a pivotal role in enhancing our client operations experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will leverage your understanding of strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients interests. Your ability to apply automation technologies and change management strategies will be crucial in optimizing our service center operations. With your proficiency in listening and questioning, you will effectively resolve conflicts and manage internal stakeholders, contributing to the overall efficiency and resilience of our operating platform. Job responsibilities

Provide comprehensive support in client operations, including enrollment, implementation, and maintenance of various products and platforms.
Utilize strategic planning skills to streamline service center operations, ensuring efficient processing of transactions and prompt resolution of client inquiries.
Apply anti-fraud awareness strategies to detect and prevent fraudulent transactions, safeguarding both the client and the financial institution from potential losses.
Leverage automation technologies to optimize service center operations, contributing to the efficiency and resilience of our operating platform.
Implement change management strategies to facilitate the smooth transition of new processes or systems, mitigating any potential impact on stakeholders.

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in client service operations
Demonstrated ability to apply anti-fraud strategies and automation technologies in a service center setting.
Proven experience in implementing change management processes and continuous improvement techniques to enhance operational efficiency.
Proficiency in conflict resolution and internal stakeholder management, with a focus on establishing productive working relationships and driving mutually beneficial outcomes.
Ability to apply listening and questioning skills effectively to resolve client inquiries and troubleshoot issues promptly.

Preferred qualifications, capabilities, and skills

Experience in managing complex client relationships and resolving high-stakes conflicts.
Strong analytical skills to assess operational challenges and develop innovative solutions.
Excellent communication skills to effectively interact with clients and team members.

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JPMorgan Chase Bank

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New York

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Client Ops Specialist IV