Client Ops Specialist IV

Role Overview: As a Client Operations Specialist IV within our team, you will become an integral part of our client operations team, delivering outstanding customer service and support within our service center operations. You will have an exciting opportunity to leverage your strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients" interests. Your expertise in automation technologies and change management strategies will play a crucial role in optimizing our service center operations. By joining us, you will contribute to the overall efficiency and resilience of our operating platform. Key Responsibilities: - Provide comprehensive support in client operations, including enrollment, implementation, and maintenance of various products and platforms. - Utilize strategic planning skills to streamline service center operations, ensuring efficient processing of transactions and prompt resolution of client inquiries. - Apply anti-fraud awareness strategies to detect and prevent fraudulent transactions, safeguarding both the client and the financial institution from potential losses. - Leverage automation technologies to optimize service center operations, contributing to the efficiency and resilience of our operating platform. - Implement change management strategies to facilitate the smooth transition of new processes or systems, mitigating any potential impact on stakeholders. Qualifications Required: - Baseline knowledge or equivalent expertise in client service operations - Demonstrated ability to apply anti-fraud strategies and automation technologies in a service center setting. - Proven experience in implementing change management processes and continuous improvement techniques to enhance operational efficiency. - Proficiency in conflict resolution and internal stakeholder management, with a focus on establishing productive working relationships and driving mutually beneficial outcomes. - Ability to apply listening and questioning skills effectively to resolve client inquiries and troubleshoot issues promptly.,