3 Questioning Jobs

Work youll do Governance of Operational Activities on My Support: Oversee the self-service platform (My Support) for UK users within Service Now by monitoring articles for compliance issues, incorrect ownership, and inaccurate information. Quality Assurance of Knowledge Taxonomy and Articles: Ensure that the content across various business areas adheres to established standards of quality and consistency. Feedback Management: Track and review My Support articles that receive ratings of two stars or below over the last 30 days, including those marked as not useful or flagged for attention. Content Creation and Governance: Responsible for drafting articles, maintaining governance standards, managing the approval process, and addressing feedback on knowledge articles, utilizing MS Excel for task tracking. Additional Responsibilities may include: Generate documentation, update records regularly, provide training, and support the UK team with ad-hoc or project-related tasks. Reporting and documentation: Ensuring accurate information is recorded, in-line with team documentation agreements. Updating Standard Operating Procedures for the USI team. Providing Ad-Hoc Service Now reports to stakeholders as required. Updating monthly snapshot at the end of each month. Continuously improving processes: Identifying areas for improvement in USI team processes Suggesting and supporting with implementing those changes to ensure that the team is working effectively and efficiently. Supporting with Ad-hoc activities and tasks: E.g., article uplifts and generation of Service Now report as required. Stakeholder management: Engage article owners/authors as needed, using written or verbal communication, Utilize assistive tools (such as PairD) to ensure e-mail communications are effective and efficient. Work Location: India - Hyderabad Timings: 2 PM to 11 PM Qualifications Education: Graduate Interpersonal Skills: Exceptional verbal and written communication skills in English. Demonstrates initiative and maintains effectiveness under pressure with conflicting or imminent deadlines. Goal-oriented with the ability to rapidly adjust to shifting business priorities. Proficient in building relationships and introducing new ideas. Detailed-oriented with strong ownership, decision-making, and execution skills. Effective team player with experience in virtual team environments. Professional Experience: At least two years of experience in a professional services environment. Entrepreneurial mindset characterized by a proactive and results-driven approach. Skilled in identifying and defining client requirements. Technical Skills Levels: Advanced proficiency in Microsoft Word and Outlook. Intermediate proficiency in Microsoft Excel and PowerPoint. Desirable Skills: Prior experience in a professional services setting. Familiarity with ServiceNow or other CRM tools. Role & responsibilities Preferred candidate profile

Job Summary CER partners up with TA colleagues to deliver the best candidate experience and provides data insights to support talent acquisition partners with hiring Responsibilities (how we will measure success) - Ensures all KPls are achieved at target (minimum commitment: Productivity, Consistent Excellence, Candidate Experience and Learning & Development and more) - Executes own area of responsibility seeks guidance when needed. - Contributes to overarching team initiatives and projects - Understand feedback from NPS tool, be aware of current score & pain points, and able to discuss them with relevant TA colleagues - Partake in stakeholder meetings. Key competencies for position and level Go to person for candidates for practical questions. Builds sustainable relationships with TA partners and assigned interview panel for smoother coordination. Communicates with candidates in an engaging way that builds trust. Clear & timely communications to candidates and stakeholders. Informs the hiring team about changes/updates in the coordinating process. Can adapt to finding ways to manage working with several TAPs simultaneously. Familiar with the recruitment process to answer (with support from TAP if needed) to answer questions from candidates. Advocates' the TA principles and collaborative hiring culture. Has a fundamental understanding of region in scope and continuously gains talent market expertise. Has a great understanding of recruitment processes and candidate experience journey. Able to provide great candidate experience independently. Able to pull ATS reports to support and understand candidates' journey and time in step. Good knowledge of ATS and supporting enabling TA tech. Support and provides talent insight reports and activity reports during shortlisting meetings with assigned stakeholders. Under the direction of the TA team, support the candidate attraction process by preparing and formatting job descriptions and profiles, setting up adverts in Canva and making adverts 'live' within the agreed timeframe Be the first point of contact for candidate queries and other incoming queries in a timely manner via email, phone or in person, providing useful information and ensuring there is a resolution, escalating the query to the local TA team when necessary Ensure SM system and any other follow up spreadsheets are well maintained and up to date, ensuring we track all activity and ensure the team's efforts are focused. Support the candidate selection process by arranging interviews and sending confirmations to applicants, compiling interview paperwork for the panel such as tasks and questions, corresponding with candidates on the outcome of applications/interviews including updating statuses in SM and to chase for interview notes/feedback.

1. Counselling parents or students and informing them about various career options available in partner University after class 12th or Graduation. 2. Maintaining the record of conversation on provided CRM. 3. Develop innovative communication strategies and enrollment plans in coordination with senior management to attract and enrol more students. 4. Handling the End to End admission process and facilitating the entire enrollment process. 5. Resolving queries of students and their parents related to course, University and admission process. Desired Candidate Profile:- 1. Experience in consultative Sales profile. 2. Self-motivator & Drive to work. Proficiency in Microsoft Office applications. 3. Strong communication, presentation and persuasion skills. Enthusiastic and positive attitude. 4. Good written and verbal communication skills. 5. Should be able to work on Software / Technology used in Company for lead management/CRM. 6. Ready to travel if required at the Partner University location.