Client Implementation

Role & responsibilities

• Completes US Client shell set up/dashboard creation in Prism (HRIS) for new clients.
• Completes essential new US client duties, including running the first payroll(s) and training new clients.
• Acts as a liaison between internal stakeholders.
• Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
• Consults with US clients to determine payroll, HR, and benefit needs.
• Manages multiple client implementations and effectively implements major accounts.
• Recognizes US Clients business concerns and recommend sand implements appropriate solutions.
• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
• Works with Business Consultant to initiate the Client Implementation process.
• Reviews and audits Clients payroll and HR data for accuracy.
• Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.

Preferred candidate profile

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• US Client experience is mandatory
• HRIS/CRM/Systems experience
• Payroll & Tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communications
• Project management skills