16 Client Implementation Jobs

Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years’ client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

The Client Implementation team is seeking a seasoned and driven individual with experience and expertise working on Client Implementations and Change Management in a Transaction Banking / Corporate Cash Management domain. This role provides the opportunity to work with global teams, design processes, drive and implement change and transformation programs, for improving operational efficiency and client experience. You will beresponsible for partnering across functions with Product, Sales, Risk, Operations, Legal and Compliance teams to deliver successful product/ enhancement launches. As a Change Manager and SME on Client Implementation function and Transaction Banking Products, you will directly enhance and influence the way the Implementation team functions and Products are developed and hence contribute to the business's top line. HOW YOU WILL FULFILL YOUR POTENTIAL Change Management: Manage change for the Client Implementation and Product Enablement teams at a global level, which includes providing requirements to the relevant Product Manager(s), brainstorming solutions, re-designing processes, participating in testing, documenting procedures, checklists and train team members on the new system/ processes. Transformation: Lead transformation initiatives for the Client Implementation and Product Enablement teams to gain efficiency, minimize risk, enhance client experience and reduce Implementation time. This may be required for internal or client facing systems and processes. Process Improvements: Identify opportunities for process enhancements and implement innovative/ best practices. Bring thought leadership to Implementation processes, by identifying ways to streamline and automate, resulting in reduction of waste (or non-value-added activities). Risk Management: Own RCSA (Risk and Control Self-Assessment) framework for the Implementation team, evaluate and mitigate risk for all Implementation processes, design and evaluate controls on an ongoing basis, for effective risk management. Project Management: Project manage multiple deliverables involving various stakeholders. Build and manage detailed project plans capturing all intricate aspects of go-live, while leveraging project management tools and templates such as meeting agendas/minutes, and project charter. Effective Communication : Establish effective communication channels and governance with stakeholders, to ensure transparency on status, blockers, milestones, driving accountability and clarity across all parties. SME: Serve as a Subject Matter Expert in the team for certain key products and processes. Detail Oriented: Attention to detail and work within tight timelines to deliver practical solutions. Lead: Train, lead and develop junior talent across the global team. QUALIFICATIONS REQUIRED Bachelors in Business/ Finance/ Engineering/ B.Tech./ MBA degree 5+ years of professional experience, 3+ years in Transaction Banking/ Cash Management Expertise in Transaction Banking Client Implementation function, with knowledge of Transaction Banking / Cash Management products and services Knowledge of client connectivity mechanisms such as API, host-to-host, SWIFTFin, file format such as ISO 20022 and reporting formats Knowledge of payments rails in US/ EU market and SWIFT international payments. Project management skills, with innate ability to organize and create structure Process oriented thinker, with the ability to simplify and streamline complex processes Strong communication and interpersonal skills; enjoys forming deep relationships with internal partners and clients Thrives in a fast paced, dynamic environment, with a passion to learn at an exponential pace Experienced in building and training teams, leading by example

Role Description: Objective of the position We are seeking a highly motivated Client Implementation / Service Analyst, to combine client-facing expertise with a focus on ensuring the availability, scalability and reliability of our SaaS Platform. This role is ideal for a techno-functional specialist who thrives in a dynamic environment, delivering exceptional service while contributing to platform stability and operational excellence. As a Client Service Analyst, you will play a crucial role in client onboarding, issue resolution and continuous improvement initiatives, all while fostering strong client relationships and delivering exceptional service. Your key responsibilities Client Engagement and Onboarding: Acts as a trusted partner for our clients ensuring seamless onboarding and adoption of our SaaS Platforms. Provide training and support to ensure clients are equipped to maximise platforms capabilities. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Explain technical and functional requirements of products to client and perform client demo sessions. Techno-Functional Support & Issue Resolution: Understand client requirements and configure the platform to align with their needs. Troubleshoot Client solutions, providing timely and effective solutions by leveraging your understanding of both the platform and client workflows. Build and maintain automated monitoring tools to track platform health. Monitor system performance, availability, and scalability through KPIs and dashboards, collecting customer usage metrics etc. Diagnose and resolve incidents, collaborating with engineering teams to identify root causes and implement preventative measures. Manage larger Incidents through project coordinating across multiple stakeholders Synthix, operational Partners and Vendors as well as internally within Bank. Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests. Production Activities: Handle production cut-over activities and verify production setups. Testing Coordination: Coordinate testing activities with multiple back-end application teams. Client Success and Relationship Management: Create user-friendly documentation, FAQ and training material for Clients. Proactively monitor client usage and engagement, ensuring they achieve their desired outcomes. Build strong, long-term relationships by understanding client pain points and offered tailored solutions. Proactively engage with clients to ensure they achieve their desired outcomes and remain satisfied with the platforms. Identify opportunities for upselling or introducing new platform features. Continuous Improvement: Analyse client feedback metrics to recommend and drive platform improvements through Product-Technology organisation. Work with engineering teams to improve system reliability and release management process. Develop and refine processes automating where there are manual touch points either directly or through feedback to Product development depending on complexity of feature. Your skills and experience Experience of managing SaaS platforms in a similar role/capacity, particularly in fintech or banking solutions Strong understanding of SaaS platforms, their architecture and configuration, cloud infrastructure (AWS, google, Azure) and monitoring tools (e.g. Grafana, Splunk or security command center) and enterprise technology integration. Hands-on experience with incident management, system troubleshooting and root cause analysis. Competence in analyzing logs, usage data and performance metrics to identify trends or anomalies. Knowledge and understanding of infrastructure as code tools like Terraform. Basic knowledge of scripting languages like Python, Bash or PowerShell. Understanding of containerization (e.g. Docker, Kubernetes) and version control tools (Git) Exposure to site reliability engineering practices or devops workflows, knowledge of Devops principles and familiarity with CI/CD pipelines is a must (e.g. Jenkins, Github actions etc) Networking: Basic understanding of firewall configurations and networks (e.g. DNS, TCP/IP, SSL) Knowledge of ITIL practices and service management tools Excellent problem-solving, communication and relationship-building skills. Knowledge on various Authentication methods TLS /mTLS, OAuth2.0, bearer token etc, Encryption/Decryption, Digital Signature Demonstrable knowledge of API (Application Programming Interfaces) and third-party integrations. Knowledge on REST API Integration and communication protocols (SFTP, AS2, HTTPS, FTPS) Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, bearer tokens, and SSH authentication. Familiarity with various payment and reporting message formats (e.g., SWIFT MT101, MT940, MT942, and MX messages like pain.001.001.02, pain.001.001.03, pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02). Experience in BI tools like PowerBI or Looker is an added advantage. Banking Payment Products: Knowledge of various banking payment products globally (e.g., SEPA, FTS, ACH, UPI, NEFT, RTGS, FAST), common workflows in Banking and Fintech. Familiarity with regulatory or compliance considerations in the financial services sector. Competencies Excellent Communication Skills: Strong abilities in communication, psychology, and writing. Client Focus: Ability to balance the interests of Deutsche Bank and its clients effectively. Organizational Skills: Good organizational abilities with a keen attention to detail. Pressure Management: Capability to work under pressure and meet tight internal and client deadlines. Self-Motivation: Strong self-motivation, sound judgment, and a proactive attitude. Teamwork: Encourages and reinforces teamwork, collaborating well with others. Passion: Demonstrates passion in all aspects of work Your Profile and background Education: Bachelors degree in computer science, information systems or a related field. 3+ years of experience in client services, site reliability, or a similar hybrid techno-functional role, preferably in a SaaS or Fintech environment. Customer Service Experience: At least 2 years of proven experience in customer service within a Corporate Investment bank. Cash Management Knowledge: Understanding of cash management and related products, preferably within an international Corporate Investment bank, including global and domestic clearing systems and payment mechanisms, and awareness of new market developments (e.g., APIs). Language Skills: Fluent in English, both written and spoken.

Job title: Implementation Specialist Location: Gurugram- Work from office Shift: Night Shift Mandatory Skills: 3+ yrs in Healthcare client implementation role, Client Coordination, Healthcare Revenue and Claim Management, The Client Implementation Analyst will support the implementation team by gathering and analyzing business requirements, documenting workflows, and translating them into functional specifications for technical teams. The role involves close collaboration with project managers, developers, and testers to ensure successful client implementations. Key Responsibilities: Omnichannel Communications: - Create and maintain letters and communication templates. - Work with stakeholders to define requirements, review data, and ensure letter accuracy. - Coordinate reviews and approvals for letter production and compliance. Post-Implementation Workflow Updates: - Manage workflow updates, documenting changes and updating system templates. - Coordinate testing, user acceptance, and validation of implemented changes. - Ensure workflow changes align with business needs and escalate issues when needed. Project Management: - Support onboarding of new clients, assist with setup tasks, and manage project tickets. - Facilitate end-to-end testing and resolution of issues during the implementation process. - Assist with post-implementation audits and client audits. Process Improvement: - Identify and recommend process improvements to enhance efficiency and client profitability. - Foster innovation and teamwork to improve operations. Other Duties as Assigned. Experience: Proven experience as a Client Implementation or Implementation Business Analyst role, ideally in Accounts Receivables, Credit & Collection, or Healthcare. Skills: Proficiency in Microsoft Office, Artiva Healthcare, FACS, Epic, and project management tools (e.g., Monday.com). Communication: Strong written and verbal communication skills. Analytical: Ability to analyze data, validate information, and solve problems. Collaboration: Strong interpersonal skills for working with cross-functional teams. Work conditions: Night Shift, Work from office

Job Summary The Consultant will be responsible for owning and executing consulting projects to Fortune 1000 clients. We are looking for candidates with educational background from premier institutes like IIT/NIT/BITS or equivalent. This job profile will offer an individual to logically transform from a coding/testing background into a client facing techno-functional followed by a 100% functional consulting role. At HighRadius, there is no experience bar for the career progression to senior consultant, lead, and manager or beyond. It would be a direct function of his/her delivery, competency and organizations comfort level to assign higher responsibilities. Responsibilities As a Consultant you will be responsible to carry out end-to-end client implementation of HighRadius Receivables Cloud applications projects across the globe in an individual capacity. It is a hybrid of technical and functional aspects of implementing application software with minimal or no coding. Run and execute the project through the various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care. Closely collaborate with functional leads, technical teams, product management & QA to rapidly deploy and enterprise-grade solution in 3-5 months per client. Create and maintain product and operational related issues log, reporting on status as required by program structure. Be the client expert, understand their business functions and processes, communicate their needs to product teams. Help to build and improve the implementation, training methodologies and the tools needed future implementations. Willing to work as per US / Europe time zones Skill & Experience Needed Experience Range: 3 to 6 years Shift Timing: 12:30 PM - 09:30 PM Education: BE/B. Tech/MSc/M .Tech/MCA/MBA/PGDM

Role Description Transactional FX is a high-profile joint venture between the Corporate Bank (CB) and Investment Bank (IB). Transactional FX team is responsible for delivering one of the fastest growing revenue streams in CB & IB by providing market leading FX workflow solutions to clients. Transactional FX leverages the firms position as a market leader in CB and offers variety of standard and bespoke FX solutions to solve for clients FX workflow needs. Your key responsibilities The role focuses on the end-to-end implementation process of TFX solutions on both the CB and the IB side of the setup. The implementation/project manager has full responsibility for the end-to-end execution of FX4Cash implementation deals for CB clients. The deals may include customized client business requirements, testing coordination, training/coaching (internally and externally) and the setup of highly technical products in multiple phases. In addition, support might need to be provided to other implementation responsibilities, e.g., client migration projects. In addition to this, role requires candidate to be able to understand business economics and drive commercial initiatives, track business performance, run analytical models to find opportunities, perform product management & risk control activities. The TFX Specialist role Relationship and Transaction Management (RTM) includes the following: Manages implementation pipelines and progress efficiently and effectively. At the same time, communicates and conducts regular status reviews/meetings and ensures that the implementation meets the agreed milestones and clients expectation. Manages migration projects incl communication with stakeholders. Establish, develop and cultivate relationships between the various stakeholders (implementations, support groups, sales, PSS) Identifies and manages/resolves potential issues and risks. Ability to effectively interface with people at multiple levels in the organization. Responsible that all task deliverables are met in a timely fashion. Create and manage project plans for high value deals Produce management reporting and performance tracking, business KPIs Ability to manage more than one project and multiple delivery dates at a time. Become the Center of Competence for Transactional FX. Give assistance and support on any question/queries on Implementation process. Work effectively in a matrix environment in a global organization. Comply with all DB policies and procedures Key Interactions Provide indicative list of key interactions that the role requires on a daily basis, including seniority (e.g., interactions with IT development teams, interactions with senior traders D & MD levels, interactions with sales teams, interactions with analysts / associates on trading desks etc.) Interactions with Regional business heads at MD level Interaction with CB product management function at D and VP level Interaction with CB product specialist function at D and VP level Interaction with Sales/Coverage at D and VP level Your skills and experience PERSON SPECIFICATION Technical Skills: Analytical and process driven with structured work ethics Ability to understand complex technology structures to be able to understand various systems and set ups involved. Excellent office skills to include experience with MS Word, Excel, and PowerPoint Good conceptual grasp of FX payments, pricing and market terminology Knowledge of Corporate cash management and general correspondence banking. Knowledge and experience in analytical tools like Tableau would be added advantage. Experience in Implementation or operations would be added advantage. Behavioral Skills: (e.g., communication skills) Strong English skills required. Ability to converse clearly with regional and global business managers. Strong customer orientation and service vision with sense of urgency Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. Excellent interpersonal, communication skills and problem-solving skills Experience of working in KPI-driven, performance-metric focused, timeliness and quality focused environment Strong organizational skills and high attention to detail

Role Description Transactional FX is a high-profile joint venture between the Corporate Bank (CB) and Investment Bank (IB). Transactional FX team is responsible for delivering one of the fastest growing revenue streams in CB & IB by providing market leading FX workflow solutions to clients. Transactional FX leverages the firms position as a market leader in CB and offers variety of standard and bespoke FX solutions to solve for clients FX workflow needs. Your key responsibilities The role focuses on the end-to-end implementation process of TFX solutions on both the CB and the IB side of the setup. The implementation/project manager has full responsibility for the end-to-end execution of FX4Cash implementation deals for CB clients. The deals may include customized client business requirements, testing coordination, training/coaching (internally and externally) and the setup of highly technical products in multiple phases. In addition, support might need to be provided to other implementation responsibilities, e.g., client migration projects. In addition to this, role requires candidate to be able to understand business economics and drive commercial initiatives, track business performance, run analytical models to find opportunities, perform product management & risk control activities. The TFX Specialist role Relationship and Transaction Management (RTM) includes the following: Manages implementation pipelines and progress efficiently and effectively. At the same time, communicates and conducts regular status reviews/meetings and ensures that the implementation meets the agreed milestones and clients expectation. Manages migration projects incl communication with stakeholders. Establish, develop and cultivate relationships between the various stakeholders (implementations, support groups, sales, PSS) Identifies and manages/resolves potential issues and risks. Ability to effectively interface with people at multiple levels in the organization. Responsible that all task deliverables are met in a timely fashion. Create and manage project plans for high value deals Produce management reporting and performance tracking, business KPIs Ability to manage more than one project and multiple delivery dates at a time. Become the Center of Competence for Transactional FX. Give assistance and support on any question/queries on Implementation process. Work effectively in a matrix environment in a global organization. Comply with all DB policies and procedures. Key Interactions Provide indicative list of key interactions that the role requires on a daily basis, including seniority (e.g., interactions with IT development teams, interactions with senior traders D & MD levels, interactions with sales teams, interactions with analysts / associates on trading desks etc.) Interactions with Regional business heads at MD level Interaction with CB product management function at D and VP level Interaction with CB product specialist function at D and VP level Interaction with Sales/Coverage at D and VP level. Your skills and experience PERSON SPECIFICATION Technical Skills: Analytical and process driven with structured work ethics Ability to understand complex technology structures to be able to understand various systems and set ups involved. Excellent office skills to include experience with MS Word, Excel, and PowerPoint Good conceptual grasp of FX payments, pricing and market terminology Knowledge of Corporate cash management and general correspondence banking. Knowledge and experience in analytical tools like Tableau would be added advantage. Experience in Implementation or operations would be added advantage. Behavioral Skills: (e.g., communication skills) Strong English skills required. Ability to converse clearly with regional and global business managers. Strong customer orientation and service vision with sense of urgency Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. Excellent interpersonal, communication skills and problem-solving skills Experience of working in KPI-driven, performance-metric focused, timeliness and quality focused environment Strong organizational skills and high attention to detail.

Hiring: WMS Implementation & Onboarding Specialist -- Location: Bangalore (Hybrid) - Experience: 5 to 8 years -- Open Positions: 3 -- Urgency: Need profiles every day Work aggressively! Primary Skills: - Domain Expertise: Logistics, WMS (Warehouse Management System), Supply Chain, Terminal Operating Platform (TOP) - Implementation & Onboarding: WMS Implementation, System Configuration, Business Unit Onboarding - Client Engagement: Fit-Gap Analysis, UAT Support, Go-Live, Hypercare Support - Training & Documentation: User Training, Course Development, LMS Management, Product Walkthroughs - Process & Communication: Agile Methodologies, Stakeholder Coordination, Multi-Cultural Experience SecondarySkills: -- Product & System Knowledge: Market Access, Fulfillment Systems, B2B SaaS Products -- Technical Skills: Configuration Processes, Document Templates, Training Video Repository -- Soft Skills: Strong Written & Verbal Communication, Cross-Functional Collaboration -- Agility & Adaptability: Ability to manage multiple projects & deadlines Key Responsibilities: -- WMS & Supply Chain Expertise: In-depth knowledge of WMS, Supply Chain, and TOP platforms -- Client Implementation: Configuring systems, conducting UAT, performing Fit-Gap Analysis -- Go-Live & Hypercare: Ensuring smooth transition, post-implementation support -- Training & Documentation: Develop user manuals, maintain training materials, conduct sessions -- Stakeholder Collaboration: Work closely with business, product, and engineering teams -- Continuous Improvement: Keep Learning Management System (LMS) up to date How To Apply: -- Email: navaneetha@suzva.com -- Contact: -- Share Resume with: - Current CTC - Expected CTC - Notice Period -- Immediate Joiners Preferred!

About DIPL Deutsche India Pvt. Ltd., Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs end-to-end. Integrating clients technically. Managing technical client onboarding. Validating financial message formats for customers. Monitoring certificate expirations, coordinating renewals between clients and L2/Production teams, and executing setup changes. Providing Level 1 support for client calls and queries, resolving issues by initiating internal queries within Deutsche Bank and providing final responses Your key responsibilities Manage Client Projects : Oversee a portfolio of client projects and ensure the end-to-end implementation of mandates. Cash Management Solutions : Implement cash management solutions, including electronic banking, ERP interfaces, host-to-host connectivity, API services, payables, receivables, and liquidity management. Client Collaboration: Work closely with the sales team to understand client requirements for products, services, and solutions, and manage post-sales relationships. Documentation: Execute Service Level Agreements and other product-specific documentation with customers. Team Management : Lead and support the team through training and knowledge sharing. Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy. Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration. Technical Coordination: Act as the primary contact for technical support across all involved areas, coordinating communication with clients. Technical Investigations : Initiate and coordinate technical investigations within the Global Implementation & Service organization, follow up with customers, escalate issues if necessary, and provide final feedback. Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored Connectivity Troubleshooting : Discuss and troubleshoot connectivity requirements and issues for hostto-host and API solutions. Issue Resolution: Analyze and resolve connectivity issues during customer testing, including log file analysis. Client Configuration : Configure clients in test systems and transition setups to production after successful testing. Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests. Production Activities: Handle production cut-over activities and verify production setups. Testing Coordination: Coordinate testing activities with multiple back-end application teams. Regular Communication: Conduct regular calls with Implementation Managers and clients. Document Validation: Receive and validate all signed documents from customers before go-live. Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams in a 24/7 mode. Your skills and experience Communication Protocols and APIs: Understand various communication protocols and APIs supported by the application to suggest suitable solutions. REST API Integration: Proficient in REST API integration and using Postman. File Transfer Protocols: Hands-on experience with various file transfer protocols (SFTP, AS2, HTTPS, FTPS) or API integration. SQL and Unix: Basic knowledge of SQL and Unix is essential. Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, bearer tokens, and SSH authentication. Networking : Basic understanding of firewall configurations and networks is an added advantage. Payment/Reporting Message Formats: Familiarity with various payment and reporting message formats (e.g., SWIFT MT101, MT940, MT942, and MX messages like pain.001.001.02, pain.001.001.03, pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02). Banking Payment Products : Knowledge of various banking payment products globally (e.g., SEPA, FTS, ACH, UPI, NEFT, RTGS, FAST). Corporate Cash Management: Experience in corporate cash management, trade, and custody application support. TLS Certificate Management: Experience in TLS certificate renewal and management. Encryption/Decryption: Knowledge of encryption/decryption (PGP/JWE) and digital signatures. Competencies Excellent Communication Skills: Strong abilities in communication, psychology, and writing. Client Focus: Ability to balance the interests of Deutsche Bank and its clients effectively. Organizational Skills: Good organizational abilities with a keen attention to detail. Pressure Management: Capability to work under pressure and meet tight internal and client deadlines. Self-Motivation: Strong self-motivation, sound judgment, and a proactive attitude. Teamwork : Encourages and reinforces teamwork, collaborating well with others. Passion: Demonstrates passion in all aspects of work Your Profile and background Education: Bachelors or Masters degree in Computer Science (preferred) or an equivalent field. Customer Service Experience : At least 2 years of proven experience in customer service within a Corporate Investment bank. Cash Management Knowledge : Understanding of cash management and related products, preferably within an international Corporate Investment bank, including global and domestic clearing systems and payment mechanisms, and awareness of new market developments (e.g., APIs). Language Skills: Fluent in English, both written and spoken

Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs end-to-end. Integrating clients technically. Managing technical client onboarding. Validating financial message formats for customers. Monitoring certificate expirations, coordinating renewals between clients and L2/Production teams, and executing setup changes. Providing Level 1 support for client calls and queries, resolving issues by initiating internal queries within Deutsche Bank and providing final responses Your key responsibilities Manage Client Projects : Oversee a portfolio of client projects and ensure the end-to-end implementation of mandates. Cash Management Solutions : Implement cash management solutions, including electronic banking, ERP interfaces, host-to-host connectivity, API services, payables, receivables, and liquidity management. Client Collaboration: Work closely with the sales team to understand client requirements for products, services, and solutions, and manage post-sales relationships. Documentation: Execute Service Level Agreements and other product-specific documentation with customers. Team Management : Lead and support the team through training and knowledge sharing. Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy. Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration. Technical Coordination: Act as the primary contact for technical support across all involved areas, coordinating communication with clients. Technical Investigations : Initiate and coordinate technical investigations within the Global Implementation & Service organization, follow up with customers, escalate issues if necessary, and provide final feedback. Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored Connectivity Troubleshooting : Discuss and troubleshoot connectivity requirements and issues for hostto-host and API solutions. Issue Resolution: Analyze and resolve connectivity issues during customer testing, including log file analysis. Client Configuration : Configure clients in test systems and transition setups to production after successful testing. Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests. Production Activities: Handle production cut-over activities and verify production setups. Testing Coordination: Coordinate testing activities with multiple back-end application teams. Regular Communication: Conduct regular calls with Implementation Managers and clients. Document Validation: Receive and validate all signed documents from customers before go-live. Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams in a 24/7 mode. Your skills and experience Communication Protocols and APIs: Understand various communication protocols and APIs supported by the application to suggest suitable solutions. REST API Integration: Proficient in REST API integration and using Postman. File Transfer Protocols: Hands-on experience with various file transfer protocols (SFTP, AS2, HTTPS, FTPS) or API integration. SQL and Unix: Basic knowledge of SQL and Unix is essential. Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, bearer tokens, and SSH authentication. Networking : Basic understanding of firewall configurations and networks is an added advantage. Payment/Reporting Message Formats: Familiarity with various payment and reporting message formats (e.g., SWIFT MT101, MT940, MT942, and MX messages like pain.001.001.02, pain.001.001.03, pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02). Banking Payment Products : Knowledge of various banking payment products globally (e.g., SEPA, FTS, ACH, UPI, NEFT, RTGS, FAST). Corporate Cash Management: Experience in corporate cash management, trade, and custody application support. TLS Certificate Management: Experience in TLS certificate renewal and management. Encryption/Decryption: Knowledge of encryption/decryption (PGP/JWE) and digital signatures. Competencies Excellent Communication Skills: Strong abilities in communication, psychology, and writing. Client Focus: Ability to balance the interests of Deutsche Bank and its clients effectively. Organizational Skills: Good organizational abilities with a keen attention to detail. Pressure Management: Capability to work under pressure and meet tight internal and client deadlines. Self-Motivation: Strong self-motivation, sound judgment, and a proactive attitude. Teamwork : Encourages and reinforces teamwork, collaborating well with others. Passion: Demonstrates passion in all aspects of work Your Profile and background Education: Bachelors or Masters degree in Computer Science (preferred) or an equivalent field. Customer Service Experience : At least 2 years of proven experience in customer service within a Corporate Investment bank. Cash Management Knowledge : Understanding of cash management and related products, preferably within an international Corporate Investment bank, including global and domestic clearing systems and payment mechanisms, and awareness of new market developments (e.g., APIs). Language Skills: Fluent in English, both written and spoken.

Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs end-to-end. Integrating clients technically. Managing technical client onboarding. Validating financial message formats for customers. Monitoring certificate expirations, coordinating renewals between clients and L2/Production teams, and executing setup changes. Providing Level 1 support for client calls and queries, resolving issues by initiating internal queries within Deutsche Bank and providing final responses Your key responsibilities Manage Client Projects : Oversee a portfolio of client projects and ensure the end-to-end implementation of mandates. Cash Management Solutions : Implement cash management solutions, including electronic banking, ERP interfaces, host-to-host connectivity, API services, payables, receivables, and liquidity management. Client Collaboration: Work closely with the sales team to understand client requirements for products, services, and solutions, and manage post-sales relationships. Documentation: Execute Service Level Agreements and other product-specific documentation with customers. Team Management : Lead and support the team through training and knowledge sharing. Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy. Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration. Technical Coordination: Act as the primary contact for technical support across all involved areas, coordinating communication with clients. Technical Investigations : Initiate and coordinate technical investigations within the Global Implementation & Service organization, follow up with customers, escalate issues if necessary, and provide final feedback. Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored Connectivity Troubleshooting : Discuss and troubleshoot connectivity requirements and issues for hostto-host and API solutions. Issue Resolution: Analyze and resolve connectivity issues during customer testing, including log file analysis. Client Configuration : Configure clients in test systems and transition setups to production after successful testing. Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests. Production Activities: Handle production cut-over activities and verify production setups. Testing Coordination: Coordinate testing activities with multiple back-end application teams. Regular Communication: Conduct regular calls with Implementation Managers and clients. Document Validation: Receive and validate all signed documents from customers before go-live. Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams in a 24/7 mode. Your skills and experience Communication Protocols and APIs: Understand various communication protocols and APIs supported by the application to suggest suitable solutions. REST API Integration: Proficient in REST API integration and using Postman. File Transfer Protocols: Hands-on experience with various file transfer protocols (SFTP, AS2, HTTPS, FTPS) or API integration. SQL and Unix: Basic knowledge of SQL and Unix is essential. Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, bearer tokens, and SSH authentication. Networking : Basic understanding of firewall configurations and networks is an added advantage. Payment/Reporting Message Formats: Familiarity with various payment and reporting message formats (e.g., SWIFT MT101, MT940, MT942, and MX messages like pain.001.001.02, pain.001.001.03, pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02). Banking Payment Products : Knowledge of various banking payment products globally (e.g., SEPA, FTS, ACH, UPI, NEFT, RTGS, FAST). Corporate Cash Management: Experience in corporate cash management, trade, and custody application support. TLS Certificate Management: Experience in TLS certificate renewal and management. Encryption/Decryption: Knowledge of encryption/decryption (PGP/JWE) and digital signatures. Competencies Excellent Communication Skills: Strong abilities in communication, psychology, and writing. Client Focus: Ability to balance the interests of Deutsche Bank and its clients effectively. Organizational Skills: Good organizational abilities with a keen attention to detail. Pressure Management: Capability to work under pressure and meet tight internal and client deadlines. Self-Motivation: Strong self-motivation, sound judgment, and a proactive attitude. Teamwork : Encourages and reinforces teamwork, collaborating well with others. Passion: Demonstrates passion in all aspects of work Your Profile and background Education: Bachelors or Masters degree in Computer Science (preferred) or an equivalent field. Customer Service Experience : At least 2 years of proven experience in customer service within a Corporate Investment bank. Cash Management Knowledge : Understanding of cash management and related products, preferably within an international Corporate Investment bank, including global and domestic clearing systems and payment mechanisms, and awareness of new market developments (e.g., APIs). Language Skills: Fluent in English, both written and spoken

Role Description In accordance with Anti-Money Laundering Requirements, Banks are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience Domain Skills 1 to 2 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process Communication and Reasoning skills Good German Language Skills Written & Verbal B2.2 level Good reading, comprehension and critical reasoning skills Good analytical writing skills Good communication skills to communicate at all levels - onshore & stakeholders Soft Skills Ability to work independently and take ownership Flexibility while handling multiple cases of varying priorities Graduates with good academic records Exposure to draft procedures based on policies formulated by the Bank's AML Compliance departments. Relevant KYC experience in any Financial Sector for a minimum of 2 years

Role Description In accordance with Anti-Money Laundering Requirements, Banks are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience Domain Skills 1 to 2 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process Communication and Reasoning skills Good German Language Skills Written & Verbal B2.2 level Good reading, comprehension and critical reasoning skills Good analytical writing skills Good communication skills to communicate at all levels - onshore & stakeholders Soft Skills Ability to work independently and take ownership Flexibility while handling multiple cases of varying priorities Graduates with good academic records Exposure to draft procedures based on policies formulated by the Bank's AML Compliance departments. Relevant KYC experience in any Financial Sector for a minimum of 2 years

The Technical Support role is to on-board clients into various Corporate Bank platforms by Providing technical / functional support for End-to-End customer testing, Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Banks organization, and revert with a final response. Your key responsibilities Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers Executing Service Level Agreements and other product-specific documentation requirements with customers Coordinating with the Operations team for smooth start-up of services Manage team and support them on training / Knowledge sharing. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management. Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions. Act as contact person (entry point) for clients (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client. Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer. Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored. Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution. Sending the required set-up forms and verify once received. Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files) Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect. Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with banks systems. Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals. Coordinate the set-up of clients/accounts in production environment. Perform production set-up verification. Perform hand over procedures to Production Management Team Support Penny Testing along with Production Management/Implementation Manager and customers. Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity. Perform server maintenance sanity checks. Coordination of Testing activities with multiple back-end application teams Conduct regular calls with Implementation Managers on regular basis. Support all regions including US/AP/EU in various shift. Raise PKI certificate request and provide the public certificate chain to customers. Receive and validate all signed forms from customers (PKC and CSR confirmation) Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode. Your skills and experience Hands-on experience in Cash / Trade / Custody Application Support Hands-on experience in UNIX Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.) Hands-on experience with Core Java Hands-on experience in Oracle Hands-on experience in Firewall opening & networks. Hands-on experience in various file / message formats Knowledge on various compression, encryption techniques Knowledge on SSL and SSH authentication Knowledge on Web methods

In accordance with Anti-Money Laundering Requirements, Banks are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience Domain Skills 1 to 2 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process Communication and Reasoning skills Good German Language Skills Written & Verbal B2.2 level Good reading, comprehension and critical reasoning skills Good analytical writing skills Good communication skills to communicate at all levels - onshore & stakeholders Soft Skills Ability to work independently and take ownership Flexibility while handling multiple cases of varying priorities Graduates with good academic records Exposure to draft procedures based on policies formulated by the Bank's AML Compliance departments. Relevant KYC experience in any Financial Sector for a minimum of 2 years

Job Summary: The Consultant will be responsible for owning and executing HighRadius Treasury Management product implementation for Fortune 1000 clients. The Consultant is responsible for delivering the project with good quality, high value and great customer satisfaction within the project timelines. This job profile will offer an individual high visibility with regular client interaction as he/she will be the main point of contact during Build, Testing and Hypercare phases. The candidate must be well organized, detail oriented and possess excellent communication skills. Responsibility: Responsible to carry out end-to-end client implementation of HighRadius Treasury management system products (Cash forecasting and Cash Management) for global clients Experience in running the project through the various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care Collaborate with cross functional teams such as product delivery, sales, engineering, technical teams to deploy the project with in the agreed KPIs Own the project end to end and deliver it with superior quality, high value and great customer satisfaction and within planned timelines. Hands-on in SQL queries is must Able to build Rapport with clients and manage them effectively Working on treasury/ERP Product is a plus Requirement: Overall 2-6 years of professional services experience Bachelor's or Masters Degree (preferably from a top reputed university) Strong analytical and communication skills are required North American and European client facing experience is desired