Client Experience Specialist

Job Description

NIIT is hiring for Wipro in Voice process, eligibility-only graduates, Night shift, Both side transport, Loc- Gurugram. Kindly share resume - Swetha.9.Raju@niitmts.com Contact - Swetha (91-8826247648) Designation: Client Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist · Client support through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort · Maintain Internal Service Attendance & Accountability policies · Execute issue /query & Client level delivery quality on calls · Adhere to Customer resolution and ensure proper documentation &follow-up · Identify, share and support operational improvements Eligibility: · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) · B.Tech. with min 6 months of experience is required in BPO/KPO · Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) · Age upto 31 years · Gap should not be more than 4 years after graduation · Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Work Experience- · Freshers and Experienced- 0-29 months · Excellent communication skills- Written and Verbal · Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off (8.5-hour login) · Proficient in computer usage and Basic knowledge of MSOffice/ Excel Job Location- Gurugram, Work from Office only What Wipro offers:- · Defined career roadmap which offers growth opportunities · Performance-based incentive program (Depends on Process/Client Alignment ) · Investment in talent development and skills enhancement · Work-life balance with a 5-day workweek · Collaborative environment with best-in-class professionals · Focus on colleague engagement and fun at work NIIT Ltd is hiring for its client Wipro in International Process (Voice Profile) 1. Only Graduates are eligible 2. Both side transport facility, Work from Office only 3. Fixed SAT/SUN weekly off 4. Willing to work in night shift 5. Fresher and Experience candidates upto 29 months can apply 6. Salary – 3.0 – 3.5 Lacs per annum 7. Should have Good English Communication skills – both verbal & written 8. Training will happen during the day shift Job Location – Gurugram, immediate and candidate having 1 month notice period preferred. Kindly share resume - Swetha.9.Raju@niitmts.com Contact - Swetha (91-8826247648) Show more Show less