Client Experience Specialist

Role & Responsibilities:

• Providecomprehensive technology supportacross Client Experience spaces (on-site & virtual).
• Support and troubleshootAV/VC systems, Windows/macOS, laptops, mobile devices, printers.
• Act asprimary contact for technology-related issues, ensuring seamless client experiences.
• Setup, test, and monitorAV equipmentprojectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).
• Supportpre-event planning sessionsand provide live support during client visits/events.
• Troubleshootnetwork connectivity(Wi-Fi, Ethernet, VPN).
• Performuser account managementtasks (password resets, access requests).
• Maintain strictconfidentialityand demonstrate professionalism at all times.
• Document incidents, resolutions, and contribute toknowledge base.
• Collaborate with Client Experience and IT teams across global offices.

Preferred Candidate Profile:

• 3 yearsin technical support / end-user support.
• Strong knowledge ofAV equipment, collaboration tools, ServiceNow.
• Excellentcommunication skills(client-facing role Communication rating required).
• Flexible to work inrotational shifts & weekends(support for client visits).
• Certifications inAV, ITIL, Networking, Microsoftpreferred.