Client Engagement Executive

As a Client Engagement Executive at Ogha Wellness Health Centre, your role will involve handling inbound and outbound communication, driving lead follow-ups, and assisting patients in understanding and connecting with Ogha's holistic healing services. You will serve as the primary point of contact for clients, guiding them through their care journey with warmth and professionalism. Key Responsibilities: - Respond to incoming enquiry calls with empathy and professionalism - Proactively make outbound calls to follow up on leads and reconnect with past clients - Coordinate client appointments accurately and with attention to detail - Offer empathetic guidance and basic counseling on the range of services available - Maintain comprehensive client records and ensure timely updates in CRM systems - Encourage clients to schedule consultations or follow-up visits at the centre - Collaborate with internal teams such as front office staff, counsellors, and doctors to ensure seamless coordination Qualifications Required: - Minimum of 3 years of experience in front office, call center, or counseling positions, preferably within the healthcare or wellness sector - Excellent communication skills and a strong focus on providing exceptional client service - Previous experience with chronic care patients or wellness counseling is advantageous - Proficiency in English and basic office tools, as well as CRM software - A patient-centered approach, organizational skills, and a genuine enthusiasm for holistic healing About Ogha Wellness Health Centre: Ogha Wellness Center specializes in offering holistic care solutions to individuals dealing with long-term or chronic health conditions. By blending traditional healing practices with modern science, we aim to help our clients lead healthier, pain-free lives. Join our dedicated and skilled team as we revolutionize patient care through integrative wellness. Join Ogha Wellness Health Centre to work in a purpose-driven environment that prioritizes healing and long-term wellness. Become a part of a committed team that provides integrative healthcare solutions and offers opportunities for personal growth, learning, and making a meaningful impact on patient care.,