Client Data Specialist

As a Client Data Specialist within the Operations team, you will play a crucial role in ensuring the accuracy and completeness of KYC records by reviewing and improving data collection and verification processes before they are reviewed by the client-facing team. Your advanced organizational skills will be essential in managing multiple tasks and activities efficiently. Leveraging your proficiency in digital and tech literacy, you will utilize software applications and digital platforms to enhance processes and client experience. Your primary responsibilities will include day-to-day management of a team, providing coaching and performance feedback, tracking individual team members" performance, and evaluating capabilities. You will address service issues escalated by internal or external customers effectively, demonstrating independence in decision-making based on data, insight, and experience. Creating an efficient team through continuous communication, timely feedback, and appropriate supervisory practices will be a key aspect of your role. To excel in this position, you must possess the ability to develop, manage, coach, and motivate teams effectively. Flexibility and adaptability to manage interim projects and processes based on business requirements are essential. Knowledge of banking products, leadership in process and organizational change, problem-solving skills, strong communication, and presentation abilities are also required. Comfort with change and ambiguity is crucial for success in this role. Preferred qualifications include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk, as well as competence in mainframe and PC-based systems with a strong proficiency in MS Office. Previous experience as a people manager of a high-performing team would be advantageous in fulfilling the responsibilities of this role.,