Client Data Operations Associate - SaaS (APAC Support)

As a meticulous and tech-savvy professional with a passion for operational precision and client success, your role will involve supporting one of our premier US-based SaaS clients, Cascade, across the APAC region primarily. You will play a crucial part in maintaining the accuracy and integrity of the data that drives strategic planning for global enterprises. **Key Responsibilities:** - Process and fulfill client data requests with high attention to detail - Add, edit, and manage users in the Cascade platform - Set up correct roles and permissions based on org structures - Create and modify goals, sub-goals, milestones, and KPIs - Reflect strategic planning updates across departments and teams - Display strategic thinking while translating customer data (google docs, PowerPoints, etc) into Cascades workspace with accuracy and precision - Manage and resolve incoming support tickets using HubSpot - Address issues related to login access, user visibility, or goal configuration - Clarify ambiguous requests by proactively communicating with internal stakeholders - Escalate technical issues or backend bugs to Cascades engineering team when required - Update Cascade workspaces based on structured data inputs - Interpret spreadsheets, templates, and written instructions from client success managers - Validate updates to ensure strategic alignment and system integrity - Track every change with internal logs and maintain version history - Maintain data consistency and workspace hygiene - Prevent duplicate goals or milestones - Ensure nested structures follow best practices - Audit recent changes and fix misalignments before clients notice - Support knowledge documentation and internal reporting - Log frequently asked changes and build checklists to speed up repeat tasks - Tag tickets accurately for support insights and internal dashboards - Surface recurring patterns that can inform product or support process improvements **Qualifications Required:** - High emotional intelligence and clear, professional communication - Precision in executing tasks, especially where data integrity is critical - A methodical, organized approach to problem-solving - Proactive and self-driven with a bias for action - Strong English language skills, both written and verbal - Familiarity with SaaS platforms and how enterprise teams structure goals - Comfort working across time zones in a fast-paced remote environment - Working knowledge of HubSpot Help Desk, Google Sheets, Excel, PowerPoint, and similar tools,