Client Data Associate

As a Client Data Manager I within the Operations team, you will play a crucial role in overseeing and enhancing data collection and verification processes to ensure the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be instrumental in managing multiple tasks efficiently, while your proficiency in digital and tech literacy will enable you to leverage software applications and digital platforms to streamline processes and improve the overall client experience. Your responsibilities will include day-to-day management of a team, providing coaching and continuous feedback to drive performance improvements. You will be responsible for tracking the performance of individual team members to evaluate their progress, learning, and capabilities. Additionally, you will be expected to address any service issues escalated by internal or external customers proactively and independently. In this role, you will be empowered to make well-grounded decisions based on data, insights, and experience without constant supervision. Your ability to create an effective and efficient team through clear communication, timely feedback, and appropriate supervisory practices will be essential in driving success. Organizing workflow and distributing work effectively among team members, as well as supporting all aspects of client onboarding including AML and KYC requirements, will be key components of your role. To excel in this position, you must possess strong leadership skills with the ability to develop, manage, coach, and motivate teams effectively. Flexibility and adaptability to manage interim projects and processes based on business requirements are also crucial. Knowledge of banking products, along with experience in leading process and organizational change, will be advantageous. Your problem-solving skills, communication abilities, and comfort with ambiguity will further contribute to your success in this role. Preferred qualifications for this role include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk, as well as proficiency in mainframe and PC-based systems, with a strong command of MS Office applications. Prior experience in managing high-performing teams will also be beneficial in executing the responsibilities of this position effectively.,