Client Coordinator

Role & responsibilities

General

• Works effectively with the Commercial & Operations Teams to ensure client satisfaction and overall client growth
• Supports existing sales team by working directly with clients for project scoping and proposal generation
• Flexible and able to adapt to change as responsibilities can constantly shift based on the needs of the clients
• Maintain successful relationships with clients, internal teams, and external vendors
• Continuously looking for innovative ways to improve processes and strategies with clients

Client Relationship Management

• Serve as the primary point of contact for key clients.
• Build and maintain strong, long-term client relationships.
• Address client inquiries, concerns, and requests promptly and professionally.

Problem Resolution

• Identify and resolve client issues and conflicts efficiently.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Implement proactive measures to prevent potential issues.

Process Improvement

• Identify opportunities to streamline and improve client coordination processes.
• Implement best practices and standard operating procedures.
• Gather client feedback to inform process improvements and service enhancements.

Training and Mentorship

• Provide training and support to junior client coordinators and team members.
• Share best practices and offer guidance on client management techniques.
• Foster a collaborative and supportive team environment.

Strategic Planning

• Participate in strategic planning sessions to align client needs with company goals.
• Contribute to the development of client-focused strategies and initiatives.
• Assist in setting and achieving department and company objectives.

Preferred candidate profile

• Relevant bachelor's degree or equivalent experience.
• 3+ years of bid management experience.
• Excellent Word, PowerPoint, Excel, and OneNote skills.
• Bid campaign management experience from opportunity identification through project delivery.
• Experience utilizing valuable input to enable opportunity qualification, winning bid strategies, commercial discussions, and solution design.
• Comfortable working at CEO/Director level (internal and external).
• Ability to communicate effectively and influence others.
• Ability to understand a new marketplace or industry quickly.
• High energy and action orientation with the ability to make things happen with an appropriate sense of urgency.
• Ability to work effectively and collaboratively with cross-functional colleagues.
• Demonstrated desire for continuous learning and improvement.
• Excellent verbal and written communication and relationship-building skills.
• Ability to diffuse contentious situations or disagreements, by utilizing out-of-the-box problem solving skills.
• Sound commercial understanding and risk management skills.
• Ability to manage complex and multi-work stream opportunities.
• Superior attention to detail.
• Solid understanding of and experience implementing internal governance procedures.
• Interest in learning everything there is to know about Forsta and market research
• You bring enthusiasm, a strong work ethic and a positive attitude