Press Ganey

Press Ganey is a healthcare performance improvement company that offers data collection, analytics, and consulting services for healthcare organizations to improve patient experience.

3 Job openings at Press Ganey
Manager - Survey Configuration Operations Thiruvananthapuram 5 - 10 years INR 8.0 - 18.0 Lacs P.A. Hybrid Full Time

Duties and Responsibilities Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship. Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed. Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams. Monitor team performance on quality and timeliness. Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain. Qualifications 5yrs people management experience. 5yrs web product configuration experience. Cross-departmental coordination. QC and QA processes ownership experience. Microsoft Excel proficiency. Process Improvement experience. Bonus Skills of Interest Business Process Mapping experience. SQL. Salesforce reporting proficiency. Root cause analysis experience.

Operations Manager - Survey Configuration thiruvananthapuram 5 - 10 years INR 8.0 - 18.0 Lacs P.A. Hybrid Full Time

Duties and Responsibilities Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship. Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed. Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams. Monitor team performance on quality and timeliness. Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain. Qualifications 5yrs people management experience. 5yrs web product configuration experience. Cross-departmental coordination. QC and QA processes ownership experience. Microsoft Excel proficiency. Process Improvement experience. Bonus Skills of Interest Business Process Mapping experience. SQL. Salesforce reporting proficiency. Root cause analysis experience.

Front End Developer thiruvananthapuram 3 - 5 years INR 7.0 - 11.0 Lacs P.A. Hybrid Full Time

Role & responsibilities Developing new user-facing features using JavaScript, React.js, that are highly responsive Building reusable components and front-end libraries for future use Translating designs and wireframes into high quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers Construct visualizations that are able to depict vast amounts of data Work and collaborate with the rest of the engineering team Work with product team and graphic designers Learn and understand user interactions Research, analyze and recommend upgrades to our data systems Prepare documentation and specifications for all deployed queries/routines/processes Support the Development and Quality Assurance teams with their needs for database development and access Be a team player and strong problem-solver to work with a diverse team Research and suggest new database products, services and protocols Preferred candidate profile Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model Thorough understanding of UI development frameworks and its core principles. Expertise in using JQuery and other JavaScript frameworks. Familiarity with RESTful APIs Knowledge of modern authorization mechanisms, such as JSON Web Token Familiarity with modern front-end build pipelines and tools Any kind of understanding of React.js and its core principles will be an added advantage Experience with common front-end development tools such as Babel, Webpack, NPM, etc. Ability to understand business requirements and translate them into technical requirements A knack for benchmarking and optimization Familiarity with code versioning tools {{such as Git, SVN, and Mercurial}} Proficiency with browser based debugging and performance testing Must possess analytical skills and be detailed oriented Strong multi-tasking skills Minimum experience of 3-6 years in the above. BE/B.Tech/MCA/MSc Computer Science or equivalent

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