Duties and Responsibilities Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship. Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed. Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams. Monitor team performance on quality and timeliness. Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain. Qualifications 5yrs people management experience. 5yrs web product configuration experience. Cross-departmental coordination. QC and QA processes ownership experience. Microsoft Excel proficiency. Process Improvement experience. Bonus Skills of Interest Business Process Mapping experience. SQL. Salesforce reporting proficiency. Root cause analysis experience.
Duties and Responsibilities Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship. Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed. Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams. Monitor team performance on quality and timeliness. Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain. Qualifications 5yrs people management experience. 5yrs web product configuration experience. Cross-departmental coordination. QC and QA processes ownership experience. Microsoft Excel proficiency. Process Improvement experience. Bonus Skills of Interest Business Process Mapping experience. SQL. Salesforce reporting proficiency. Root cause analysis experience.
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